Réceptionniste - syndiqué | Receptionist - Union

Service Corporation International; Pointe-Claire; On-site; CAD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Pointe-Claire, QC, is seeking a Receptionist/Administrative Support to greet visitors, answer phones, and provide general office assistance in a compassionate, client-focused environment.

The role requires HS diploma, six months of office experience, and proficiency with MS Office. You will handle mail, files, and routine inquiries, work with sensitivity on client matters, and support staff across departments, including weekend shifts.

Qualifications

• HS diploma or equivalent
• Six months general office/reception experience preferred
• Proficient with telephone, fax, copier and MS Office

Responsibilities

• Greet guests and visitors, offering assistance when entering the building
• Notifies staff when appointments arrive and escorts guests to the appropriate room
• Answers routine questions about services, products and directions
• Immediately notifies management of customer service or security issues
• Receives deceased belongings and follows chain-of-custody procedures
• Answers, screens, and routes incoming calls to appropriate staff
• Maintains a comfortable environment for clients, providing beverages and amenities
• May make coffee
• Maintains waiting area, disposes of trash and keeps furniture tidy
• Receives mail and packages
• Maintains organized paper and electronic files and records
• May perform light typing, data entry or printing

Skills

Telephone operation

Professional communication

Interpersonal skills

Diplomacy

Customer service mindset

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

RESPONSABILITÉS DU POSTE

• Accueillir les invités et les visiteurs, offrir de l'aide à l'entrée.
• Aviser les membres du personnel quand les clients arrivent à un rendez-vous et les accompagner jusqu’à la pièce désignée.
• Répondre aux questions de base sur les services, les produits, la direction de la succursale, etc.
• Aviser immédiatement la direction au sujet d’enjeux de service à la clientèle ou de sécurité
• Recevoir les biens de la personne décédée et respecter les procédures de chaîne de possession.
• Répondre au téléphone, trier et diriger les appels vers le personnel approprié.
• Offrir un environnement confortable et agréable pour les clients, fournir des rafraîchissements ou autres commodités aux familles.
• Faire le café.
• Garder la salle d'attente en ordre, vider les poubelles, replacer les boîtes de mouchoirs et maintenir l’ordre général.
• Recevoir le courrier et les colis.
• Organiser et mettre à jour les documents papier et électroniques, ainsi que les dossiers, comme les actes notariés et les documents de fiducies.
• Pourrait devoir taper des documents simples, faire de la révision, de la saisie de données et des impressions.

Exigences MINIMALES

• Formation Diplôme d’études secondaires ou l’équivalent
• Expérience 6 mois d'expérience de bureau, de réceptionniste ou de soutien administratif, de préférence.
• Capable d’utiliser efficacement un téléphone, un télécopieur, un photocopieur.

Connaissances, compétences et aptitudes

• Connaissance de l’informatique et de logiciels tels que la suite MSOffice
• Ton de voix clair et professionnel.
• Compétences de relations professionnelles et interpersonnelles, pour gérer des situations sensibles et confidentielles.
• Agir avec calme, tact et diplomatie, en tout temps.
• Pouvoir travailler le samedi ou le dimanche et au-delà des heures « normales » de travail.

Conditions de travail

• En considérant l'environnement de travail associé à ce poste, les facteurs suivants peuvent s'appliquer:
• Environnement de travail Le travail se fait principalement à l'intérieur
• Tenue de travail standard exigée
• Postures de travail Position assise continue pendant plusieurs heures par jour, jusqu'à 6 heures par jour Monter fréquemment des escaliers pour accéder aux bâtiments
• Exigences physiques Effort physique exigeant une dextérité manuelle, y compris l’utilisation de documents, de calculatrices, d’ordinateurs et du téléphone
• Heures de travail Travailler au-delà des heures «normales» selon les besoins Un minimum de voyage requis

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

• Education High School Diploma or equivalent
• Experience Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier
• Knowledge, Skills and Abilities Working knowledge of MS Office Suite
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact and diplomacy
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Postal Code: H9S 3X6

Category (Portal Searching): Operations

Job Location: CA-QC - Pointe-Claire

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.