Réceptionniste Spa GUERLAIN (Temps partiel) / Spa Receptionist GUERLAIN (Part-time)

Four Seasons Hotels and Resorts; Montreal; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Comprehensive health benefits

Restaurant and spa discounts

Employee recognition programs

Complimentary meals on shift

Employer-contributed retirement plan

Paid vacation and floating holidays

Training and development programs

Employee travel program

And more!

Job summary

Four Seasons Hotel Montreal is seeking a receptionist for the Guerlain Spa to warmly welcome guests and support a luxury guest experience. You will promote spa services, manage reservations, and provide professional, impeccable service while upholding Guerlain standards.

Bilingual French and English required, with flexibility to work weekends, days, and evenings in a part-time or full-time role. Previous spa knowledge is an asset; the position offers comprehensive benefits, meals on shift, and

Qualifications

• Excellent customer service with a guest-centric approach.
• Solid work ethic, high integrity and attention to detail.
• Cultural awareness and ability to engage a diverse clientele.

Responsibilities

• Provide personalized, courteous reception for spa guests.
• Promote, sell and coordinate spa services and products.
• Demonstrate knowledge of Guerlain treatments and brand identity.
• Manage reservations, check‑ins, billing and opening/closing procedures.
• Maintain a clean, organized spa environment in collaboration with teams.
• Provide regular feedback to management on guest experiences.

Skills

French fluency

English proficiency

Tools

MS Word

Excel

Lotus Notes

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The vibrant new centrepiece of the city’s Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Réceptionniste Spa GUERLAIN(Temps partiel)

Le Four Seasons Hôtel Montreal est à la recherche d’une personne qui partage l’excellence et cherche à créer une expérience mémorable pour nos employés et nos invités. Nous recherchons une personne qui a une solide éthique de travail, un haut niveau d’intégrité, un souci de qualité, une sensibilité culturelle et un sens du service client.

À propos de Four Seasons Hôtel Montréal

Situé au cœur du Golden Square Mile de Montréal, le Four Seasons Hôtel Montréal offre bien plus qu’un simple séjour — nous proposons une véritable expérience de vie luxueuse. De la gastronomie de renommée mondiale au restaurant Marcus à la détente au spa Guerlain, classé cinq étoiles par Forbes, en passant par l’accès exclusif à Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d’élégance, d’hospitalité et de culture.

À propos du rôle:

Le Spa Guerlain du Four Seasons Montréal recherche une réceptionniste qui agira comme ambassadrice de nos valeurs et notre savoir-faire, en offrant un accueil chaleureux et personnalisé à notre clientèle. Animée par l’excellence, cette personne créera une expérience mémorable grâce à son professionnalisme, sa présentation soignée et son sens aigu du service.

Ce que vous ferez:

• Offrir un accueil personnalisé, courtois et professionnel à tous les invités en respectant les rituels et standards Guerlain.

• Promouvoir, vendre et coordonner les services et produits du spa en s’adaptant aux besoins individuels des clients.

• Maîtriser parfaitement les soins, produits et l’ADN de la marque Guerlain afin de conseiller efficacement la clientèle.

• Gérer efficacement les réservations, les arrivées, la facturation et toutes les tâches liées à l’ouverture et à la fermeture du spa.

• Maintenir un environnement propre, organisé et opérationnel en collaboration avec les équipes internes.

• Fournir des retours réguliers à la direction sur l’expérience client pour garantir un service irréprochable.

Ce que vous apportez:

• Bonne communication en français; une connaissance intermédiaire de l’anglais est nécessaire pour comprendre les besoins d’une clientèle internationale, expliquer les services offerts, et assurer une expérience personnalisée.

• Une excellente compréhension de tous les services offerts dans un spa, y compris les avantages, les indications et les contre-indications.

• Avoir une bonne résistance au stress et le gérer de manière positive et efficace.

• Avoir l’intérêt et la capacité à fournir un service exceptionnel à nos invités internes et externes et à nos fournisseurs.

• Bonne maîtrise de l’informatique, notamment une connaissance fonctionnelle de MS Word, Excel et de Lotus Notes.

• Pouvoir travailler la fin de semaine, le jour, le soir et lors des jours fériés.

• Une expérience et une connaissance antérieures du fonctionnement d’un spa est un atout

Ce que nous offrons:

• Couverture maladie complémentaire (dentaire, vision, assurance vie, médicaments, etc.)

• Rabais au restaurant MARCUS et au spa

• Journées de reconnaissance (employé du mois, anniversaires, années de service, etc.)

• Repas offerts sur place (Café 1440)

• Régime de retraite avec contribution de l’employeur

• Congés payés incluant 2 jours fériés flottants par an

• Programme de formation et de développement

• Programme de voyage pour employés incluant des nuitées gratuites dans d’autres établissements Four Seasons (selon ancienneté et disponibilité)

• Et plus encore!

La liste des tâches ci-dessus n’est pas exhaustive et peut évoluer selon les besoins de l’hôtel et les situations opérationnelles.

Notre organisation est un employeur engagé en matière d’équité et de diversité. Le masculin est utilisé uniquement pour alléger le texte.

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Spa Receptionist GUERLAIN(Part-Time)

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is commited to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest‑centric mindset.

About Four Seasons Hôtel Montreal:

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world‑class dining at Marcus Restaurant to relaxation at our Forbes Five‑Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:

The Guerlain Spa at Four Seasons Montreal is seeking a receptionist to act as an ambassador of ou values, and expertise, providing a warm and personalized welcome to our guests. Driven by a passion for excellence, this individual will create a memorable experience through professionalism, impeccable presentation, and a strong commitment to service.

What you will do:

• Provide personalized, courteous, and professional service to all guests while respecting Guerlain’s rituals and standards.

• Promote, sell, and coordinate spa services and products tailored to each guest’s individual needs.

• Demonstrate in-depth knowledge of Guerlain treatments, products, and brand identity to effectively advise clients.

• Efficiently manage reservations, guest check‑ins, billing, and all opening and closing procedures at the spa.

• Maintain a clean, organized, and fully operational environment in collaboration with internal teams.

• Offer regular feedback to management on guest experiences to ensure exceptional service quality.

What you bring:

• Good communication skills in French; An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience.

• Excellent understanding of all spa services, including their benefits, indications, and contraindications

• Ability to handle stress in a positive and effective manner

• Genuine interest in and ability to deliver exceptional service to both internal and external guests, as well as vendors

• Solid computer skills, including working knowledge of MS Word, Excel, and Lotus Notes

• Must be available to work weekends, days, evenings and holidays;

• Previous experience and knowledge of spa operations is an asset

What we offer:

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

• Discounts at MARCUS Restaurant and the Guerlain Spa.

• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

• Complimentary meals per shift at Café 1440.

• Employer-contributed retirement plan.

• Paid vacation plus two additional floating holidays per year.

• Strong training and development programs.

• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

• And more!

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.