Receptionist (Worcester)

Community Legal Aid & Affiliate; Hudson; On-site; USD 45,000 - 53,000; Full time

Job summary

Join a dedicated team at a forward-thinking nonprofit organization providing vital legal services to low-income residents. As a full-time receptionist, you will play a crucial role in supporting staff and ensuring clients receive high-quality assistance. This position offers a dynamic work environment where you will engage with diverse communities, manage clerical tasks, and help bridge communication gaps for Spanish-speaking clients. With a generous benefits package and a commitment to diversity, this role is perfect for those passionate about making a difference in people's lives.

Benefits

401(k) with employer-paid contribution

Low-cost health insurance

Paid leave (4 weeks vacation, 3 personal days, 12 sick days, 13 holidays)

Relocation stipend

Qualifications

• Bilingual in English and Spanish required for this role.
• Strong client service orientation and ability to multi-task under pressure.

Responsibilities

• Answering telephone calls and greeting visitors in a legal office.
• Interpreting and translating for Spanish-speaking clients.

Skills

Bilingual in English and Spanish

Client service orientation

Ability to multi-task

Work under pressure

Fluency in Portuguese

Education

Prior experience as a receptionist or secretary

Job description

QUALIFICATIONS:

• The individual must be bilingual in English and Spanish.
• Strong client service orientation and ability to multi-task and work under pressure required.
• The ideal candidate will have a demonstrated concern for and commitment to the goals of legal services and to helping low-income people, and will have prior experience as a receptionist or secretary in a nonprofit setting.
• Fluency in Portuguese a plus.

COMPENSATION: The starting salary for this position is $45,869, which is based on a union scale and adjusted upward depending on experience. CLA offers a very generous benefits package that includes 401(k) with employer-paid contribution; low-cost health insurance (medical, dental, and vision) for employees and their dependents; paid leave (4 weeks vacation, 3 personal days, 12 sick days, and 13 holidays); and relocation stipend.

Community Legal Aid (CLA) is the non-profit legal services program providing free civil legal assistance to low-income residents of central and western Massachusetts. CLA has over 180 dedicated, talented staff working across multiple offices. Our core work includes effective client-centered advocacy and robust outreach to and partnerships with our client communities.

CLA seeks a full-time receptionist who will provide support for the staff in its Worcester office. The receptionist will work with a team of individuals dedicated to providing free, high-quality legal services to low-income and elderly clients. Duties include answering telephone calls, greeting visitors, screening clients, data entry, filing, and other clerical tasks. The receptionist will also interpret and translate for Spanish-speaking clients. The individual will also provide occasional receptionist coverage for CLA's other central Mass. office in Fitchburg. The work hours for this position are 9:00 a.m. to 5:00 p.m., Monday - Friday.

APPLICATION PROCESS: Please submit your resume and cover letter online. Alternatively, you can email your application to [e-mail] or mail to Alicia Vaughan, HR Director, Community Legal Aid, 370 Main Street, Worcester, MA 01608.

CLA is an Equal Opportunity Employer and strives to ensure that our staff members reflect the diversity of the communities we serve. CLA encourages applicants from a broad range of backgrounds and experiences.