Receptionist - Temporary PT

Optima Living; Sherwood Park; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the care community sector is seeking a dedicated Receptionist to join their team. In this role, you will be the first point of contact, ensuring a warm and welcoming environment for residents, staff, and visitors. Your responsibilities will include managing calls, providing administrative support, and fostering relationships with residents. This position offers a unique opportunity to make a meaningful impact in a compassionate setting where every individual feels at home. If you are passionate about client service and thrive in a dynamic environment, this role is perfect for you.

Qualifications

• 1+ year experience in a Concierge or similar role preferred.
• Excellent client service and interpersonal skills are essential.

Responsibilities

• Serve as the first point of contact, providing exceptional service.
• Manage incoming calls and maintain a welcoming environment.

Skills

Client Service Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Computer Literacy

Education

Post-Secondary Administration Program

Tools

Microsoft Suite

Job description

Let us welcome you home to Summerwood Village in Sherwood Park, AB.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident is the focus of all our endeavours.

As the first point of contact, the Receptionist plays a valuable role and is responsible for ensuring exceptional service through greeting residents, staff, visitors and providing general administrative support.

Responsibilities

1. Provide a friendly and approachable image as the first point of contact.
2. Maintain a welcoming environment for residents, staff, and visitors.
3. Build relationships with residents, staff, and visitors while using compassion when dealing with difficult situations.
4. Manage incoming calls and transfer to appropriate individuals.
5. Maintain resident services and identify areas for improvement.
6. Respond to resident inquiries promptly.
7. Assist with coordination of move-ins.
8. Operate and maintain office equipment.
9. Provide general administrative support, including documentation, mail/courier, and office supply inventory.
10. Perform other duties as assigned to support operational requirements.

Qualifications and Experience

1. One (1) year experience as a Concierge or similar role is preferred.
2. Completion of a post-secondary administration program is an asset.
3. Experience in a residential care setting is an asset.
4. Demonstrated excellent client service skills.
5. Superior interpersonal skills to interact with residents, staff, and visitors.
6. Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy.
7. Strong sense of ethics and the ability to handle sensitive information with tact and discretion.
8. Exceptional organizational skills with the ability to handle multiple tasks and priorities.
9. Strong problem-solving and analytical skills.
10. Strong computer literacy, including effective working skills with Microsoft Suite.
11. Ability to work independently and in a team setting.
12. Experience working in a fast-paced environment.

Conditions of Employment

1. Clear Police Information Check.
2. Clear Vulnerable Sector Check.