Receptionist, Telephone (Quebec or Montreal)

Intact Financial Corporation; Quebec; On-site; CAD 40,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Receptionist / Telephone Operator to enhance their dynamic team. This role involves managing incoming communications, greeting visitors, and maintaining a welcoming reception area. The ideal candidate will possess strong customer service skills, be bilingual in French and English, and have a knack for organization. Join a company that values your contributions and offers a hybrid work model, allowing for a blend of remote and in-office experiences. With a focus on employee well-being, you will enjoy a range of benefits, including a financial rewards program and opportunities for personal growth.

Benefits

Financial Rewards Program

Employee Share Purchase Plan

Flex Pension and Benefits Package

Extra Days Off

Annual Wellness Account

Support for Physical and Mental Health

Learning Ecosystem

Employee-led Networks

Community Impact Program

Qualifications

• 2+ years of administrative and customer service experience required.
• Bilingualism is necessary for regular interaction with colleagues.

Responsibilities

• Answer incoming calls and emails, providing necessary information.
• Greet visitors and maintain the reception area and conference rooms.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

Bilingual (French and English)

Organizational Skills

Team Collaboration

Attention to Detail

Education

College Diploma

Tools

Computer Systems

Job description

We’re looking for a Receptionist / Telephone Operator to join our growing team!

The position is available in Montreal or Quebec.

What you’ll do here:

• Answer incoming calls and emails, and provide the required information.
• Greet visitors at the reception desk and inform the appropriate person of their arrival.
• Maintain and update telephone lists.
• Maintain the reception area and nearby conference rooms.
• Manage the digitization of emails.
• Provide support to the mailroom and in various administrative tasks, as required.
• Perform other duties as needed.

What you bring to the table:

• College diploma or an equivalent combination of education and experience.
• At least two years of administrative and customer service experience.
• Good knowledge of the Microsoft Office suite and various computer systems.
• Excellent oral and written communication skills and superior customer service abilities.
• Fluency in French and English, and any other languages, an asset.
• Ability to collaborate and work well as part of a team.
• Reliability, adaptability and flexibility.
• Ability to work efficiently under pressure and in a fast-paced environment.
• Strong attention to detail and superior organizational and interpersonal skills.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience is required; however, you must be eligible to work in Canada.

What we offer:

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.
• An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account that promotes an active and healthy lifestyle.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• Inspiring leaders and colleagues who will lift you up and help you grow.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.