Receptionist, Telephone (Laval)

Intact Financial; Laval; Hybrid; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Receptionist / Telephone Operator to join their dynamic team in Laval. This role is essential for ensuring effective communication and providing exceptional customer service. You will be the first point of contact for visitors and callers, managing inquiries and maintaining a welcoming environment. The company promotes a hybrid work model, balancing remote work with meaningful in-person interactions. With a focus on employee growth and community impact, this position offers a chance to thrive in a supportive and inclusive workplace. If you are reliable, adaptable, and possess excellent communication skills, this opportunity is perfect for you.

Benefits

Flexible Work Hours

Health and Wellness Programs

Professional Development Opportunities

Community Impact Programs

Inclusive Employee Networks

Qualifications

• Two years of administrative and customer service experience required.
• Fluency in French and English is mandatory for Quebec candidates.

Responsibilities

• Answer incoming calls and emails, providing required information.
• Greet visitors and maintain the reception area.

Skills

Administrative Skills

Customer Service

Communication Skills

Microsoft Office Suite

Bilingual (French and English)

Attention to Detail

Education

College Diploma or Equivalent

Tools

Microsoft Office

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Receptionist / Telephone Operator to join our growing team!

The position is available in Laval.

What you’ll do here:

• Answer incoming calls and emails, and provide the required information.
• Greet visitors at the reception desk and inform the appropriate person of their arrival.
• Maintain and update telephone lists.
• Maintain the reception area and nearby conference rooms.
• Manage the digitization of emails.
• Provide support to the mailroom and in various administrative tasks, as required.
• Perform other duties as needed.

What you bring to the table:

• College diploma or an equivalent combination of education and experience.
• At least two years of administrative and customer service experience.
• Good knowledge of the Microsoft Office suite and various computer systems.
• Excellent oral and written communication skills and superior customer service abilities.
• Fluency in French and English, and any other languages, an asset.
• Ability to collaborate and work well as part of a team.
• Reliability, adaptability and flexibility.
• Ability to work efficiently under pressure and in a fast-paced environment.
• Strong attention to detail and superior organizational and interpersonal skills.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience is required; however, you must be eligible to work in Canada.

#LI-Onsite

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.