Receptionist - Physiotherapy Clinic

Lifemark; Whistler; On-site; CAD 30,000 - 60,000; Part time

Job summary

Lifemark is looking for a part-time Receptionist/Care Coordinator at their Whistler clinic. The successful candidate will provide exceptional customer service, manage patient intake, and support clinic activities. This role requires a strong focus on communication and organizational skills.

Qualifications

• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills and ability to prioritize.
• Strong computer and data entry skills.

Responsibilities

• Answer telephone calls and greet patients.
• Assist patients with paperwork and coordinate appointments.
• Complete data entry and billing.

Skills

Customer Service

Telephone Etiquette

Organizational Skills

Communication Skills

Data Entry

Education

High School Diploma or equivalent

Job description

Receptionist - Physiotherapy Clinic
Status: Casual Part Time
Location: 4370 Lorimer Road, Whistler, BC, V0N 1B4

As Canada’s largest physiotherapy company, Lifemark is passionate about enriching the health of Canadians through movement. This is at the heart of everything we do, and we are seeking a Receptionist/ Care Coordinator who shares this same philosophy.

The Receptionist/ Care Coordinatoris responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. The most successful candidate will help the team with vacation coverage, and can work on a flexible schedule.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinatescheduling ofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset
• Ability to work on a flexible schedule
• Need to be a resident of Whistler

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers