Receptionist - Physiotherapy Clinic

pt Health; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading health clinic in Vancouver is looking to hire a part-time Receptionist / Care Coordinator. This role focuses on establishing strong connections with patients and staff, managing patient intake, and providing essential administrative support. Ideal candidates should have excellent customer service skills, be detail-oriented, and have relevant experience in a healthcare setting. Join us for a rewarding opportunity to enhance patient experiences in a collaborative environment.

Benefits

Competitive salary with benefits package

Collaborative, multidisciplinary work environment

GoodLife Fitness discount

Qualifications

• Minimum 2 years of experience working with a physiotherapy clinic is preferred.
• Ability to work on a flexible schedule.

Responsibilities

• Manage patient intake and data entry processes.
• Coordinate referrals and appointments for patients.
• Provide administrative support to clinic management.

Skills

Customer service

Communication

Organizational skills

Data entry

Interpersonal skills

Education

High School Diploma or equivalent

Job description

The Receptionist / Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, coordinating referrals, as well as invoicing and payments.

Employment Type : Part-time

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate referrals for WorkSafe, LTD, and ICBC clients.
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccuracies.
• Schedule patient appointments and maintain the patient's medical record.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (incoming and outgoing) and process incoming and outgoing email, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Minimum 2 years of experience working with a physiotherapy clinic is preferred.
• Ability to work on a flexible schedule.

Why Lifemark :

We live our values in everything we do—striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!

We go the extra kilometer by offering our employees :

• Competitive salary with benefits package.
• Collaborative, multidisciplinary work environment.
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab.
• National Partner of Special Olympics Canada.
• GoodLife Fitness discount.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of groups such as Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available on request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent at