Receptionist - Physiotherapy Clinic

pt Health; Burnaby; On-site; CAD 40,000 - 50,000; Full time

Job summary

A healthcare provider in Burnaby is seeking a Receptionist/Care Coordinator to provide excellent customer service, manage patient intake, coordinate referrals, and assist with clinic administration. The ideal candidate has at least 2 years of experience in a Physiotherapy setting and excels in organizational and communication skills. This full-time role offers a competitive salary and benefits package.

Benefits

Competitive salary with benefits

Collaborative work environment

GoodLife Fitness discount

Qualifications

• Proficiency in data entry and handling patient information.
• Minimum 2 years of experience in a Physiotherapy clinic preferred.
• Ability to work on a flexible schedule.

Responsibilities

• Answer telephone calls and greet patients.
• Coordinate referrals and maintain patient medical records.
• Collect payments and assist with clinic paperwork.

Skills

Excellent customer service skills

Organizational skills

Communication skills

Computer skills

Education

High School Diploma or equivalent

Job description

Receptionist - Burnaby Physiotherapy And Hand Therapy - pt Health

Burnaby, BC

Burnaby Physiotherapy And Hand Therapy - pt Health, a division Lifemark Health Group, is looking for a Receptionist / Care Coordinator to join our clinic in Burnaby.

The Receptionist / Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, coordinating referrals, as well as invoicing and payments.

Location : 5050 Kingsway, Burnaby, BC, V5H 4C2

Employment Type : Full-time

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate Referrals for WorkSafe, LTD and ICBC clients
• Coordinate a detailed and accurate intake of information on the patient\'s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal / written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Minimum 2 years of experience working with a Physiotherapy clinic is preferred
• Ability to work on a flexible schedule

Why Lifemark

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun!

We go the extra kilometer by offering our employees

• Competitive salary with benefits package
• Collaborative, multidisciplinary work environment
• Specialty physiotherapy-based services such as pelvic health, vestibular, concussion, and cancer rehab
• National Partner of Special Olympics Canada
• GoodLife Fitness discount

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at

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