Receptionist / Information Services

Emily Carr University of Art + Design; Vancouver; On-site; Full time

Job summary

Emily Carr University of Art + Design is seeking a Receptionist / Information Services for a temporary, full-time position from August 18, 2025, to December 22, 2026. The successful candidate will provide excellent customer service, manage information inquiries, and maintain a professional reception area, contributing to a supportive and welcoming community.

Qualifications

• Grade 12 Completion and additional specialized training.
• Minimum of two years related experience in an office or customer service setting.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Greets and assists students, staff, faculty, and public.
• Responsible for maintaining the professional appearance of the reception desk.
• Receives and processes all outgoing University mail.

Skills

Customer Service

Communication

Organization

Education

Grade 12 Completion

Specialized Training

Tools

Microsoft Office

Job description

Job Title Receptionist / Information Services Job Description Temporary Full-Time Leave Replacement Position

August 18, 2025 until December 22, 2026)

8 : 30am to 4 : 30pm / Monday to Friday

Pay Grade E ($29.16 to $31.21 per hour)

Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized, accredited, public, post-secondary university in British Columbia solely devoted to education and research in the creative sector and its associated knowledge economy. We merge research, critical theory and studio practice in an interdisciplinary environment, strengthening our work by the integration of our personal and professional practices. Our strategy, facilities, partnerships and resources are intentionally student-centred to foster dialogue, expression and open connections in support of the next generation of creative and cultural leaders.

As the Receptionist / Information Services, you will be the first point of contact for the University providing customer service and responding proactively to inquiries via email, telephone, and in-person. The Receptionist works collaboratively with other Facilities staff to ensure the highest levels of information and mailroom services are provided.

Some Typical Duties : Reception / Information Services

• Greets and assists the students, staff, faculty, and the public, ensuring a friendly, helpful, and efficient service in person, by telephone, or via email. Responsible for maintaining the professional appearance of the reception desk and visitor waiting area.
• Provides instruction and guidance to students and internal community in conjunction with the University’s policies and procedures. Provides information to students on grade appeals, complaint processes, sexual / gender-based violence + misconduct, academic misconduct, religious accommodations, illness procedures, and other items.
• Responsible for observing and taking action using the appropriate channel(s) when faced with any disturbing, violent, or threatening behaviours using tact and a high degree of judgement. Deploys safety resources in accordance with the University’s practices, policies and procedures.
• Responsible for screening and proofreading all business card requests. Responsible for independently streamlining and implementing rules around business card procedures and practices. Builds and maintains strong professional working relationships with printer.
• In conjunction with Information Technology Services, formats and distributes staff + faculty telephone lists. Updates and Organizes 911 system distribution list, and maintains all current Direct In Dials for the appropriate IT telephone programmer.
• Under the direction of the P3 Facilities Manager, updates the University telephone system when there is a building closure.
• Operates the University’s Public-Address System.
• Provides extra support to Student Services, Finance, Advancement and Facilities departments during peak times such as registration, admission deadlines, events and coverage of shipping.
• Maintains an adequate stock of office supplies for the University. Conducts periodic inventory checks and completes purchase requisitions as required.
• Acts as the first point of contact with Canada post. Organizes Canada Post short paid account and manages newspapers, mail changes, stop mail requests, and mail forwarding.
• Maintains, orders, and stocks supplies for the University Staff Lounge.
• Receives, sorts, and distributes all incoming University mail.
• Assigns and updates Staff and Faculty mailboxes.
• Responsible for processing outgoing courier shipments for University staff.
• Directs appropriate queries to the JCI help desk.

Mailroom

• Receives and processes all outgoing University mail. Affixes postage, weighs envelopes and parcels, calculates postage, bundles and marks accordingly, and records accurate departmental costing codes.
• Advises on most efficient and cost-effective mail service method, and notifies the University community of any changes in mail delivery or handling procedures.
• Monitors mailroom equipment (fax, photocopy, and postage machines), including maintenance schedules, meter readings, and departmental billings. Ensures equipment is running properly, and addresses break downs.
• Processes Faculty photocopy requests. Establishes and communicates schedule.
• Provides back up to the Facilities department as required.

Required Qualifications

• Grade 12 Completion and additional specialized training.
• Minimum of two years related experience in an office or customer service setting, preferably in a post-secondary environment.
• Or an equivalent combination of education and experience.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work in a fast-paced environment and balance multiple priorities with frequent interruptions.
• Knowledge of basic computer programs (i.e. Microsoft Office and email).
• Ability to establish and maintain effective working relationships with students, staff, faculty, and the public.
• Ability to effectively respond to a wide variety of inquiries in a courteous, pleasant, and helpful manner.
• Ability to occasionally work outside of scheduled office hours to support University events.

Preferred Qualifications Additional Information Emily Carr University especially invites those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and / or 2SLGBTQ+. All qualified people are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.

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