receptionist, hotel

Job Bank; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to join their team at a beautiful hotel. In this role, you will be the first point of contact for guests, ensuring their stay is enjoyable and seamless. You will handle reservations, manage guest inquiries, and resolve any issues that arise. This position offers a chance to work in a vibrant environment, where your contribution to guest satisfaction will be valued. If you are passionate about hospitality and eager to provide exceptional service, this opportunity is perfect for you.

Qualifications

• 1 to less than 7 months of experience in a similar role required.
• Strong customer service skills and ability to handle complaints.

Responsibilities

• Register guests, assign rooms, and process reservations.
• Investigate and resolve complaints while providing excellent service.
• Balance cash and complete related forms.

Skills

Customer Service

Clerical Duties

Problem Solving

Education

Secondary (high) school graduation certificate

Job description

Posted on April 14, 2025 by a licensed third-party for Employer details Rundle Chalets

Job details

Receptionist, Hotel

Location: Harvie Heights, AB

Salary: $17.50 to $19.50 hourly (To be negotiated) / 30 to 40 hours per week

Terms of employment: Permanent employment, Full time

Starts: As soon as possible

Vacancies: 1 vacancy

Source: Job Bank #3282746

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Education

• Secondary (high) school graduation certificate

Experience

1 to less than 7 months

Languages

English

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• Other candidates, with or without a valid Canadian work permit

Advertised until

2025-05-14

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.