Receptionist Full- Time Overnight (2025-8046)

Verve Senior Living; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Empfangsmitarbeiter, der als Botschafter für die Gästeerfahrung fungiert. In dieser Rolle sind Sie verantwortlich für die Begrüßung von Besuchern, die Bereitstellung von außergewöhnlichem Kundenservice und die Unterstützung des Bürobetriebs. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich dafür einsetzt, älteren Menschen eine bessere Lebensqualität zu bieten. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine positive Einstellung verfügen, freuen wir uns darauf, von Ihnen zu hören!

Qualifications

• Mindestens zwei Jahre Erfahrung in einer Empfangs- oder Verwaltungsrolle.
• Grundkenntnisse in der Buchhaltung sind von Vorteil.

Responsibilities

• Begrüßung von Bewohnern und Besuchern sowie professionelle Anrufbeantwortung.
• Verwaltung von Büromaterialien und Inventar.

Skills

Kundenservice

Büroverwaltung

Kommunikationsfähigkeiten

Multitasking

Computerkenntnisse (Microsoft Office)

Education

Mindestens Schulabschluss (Grade 12)

Tools

POS-Systeme

Microsoft Office Suite

Job description

Description

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Want to join us?

Accountability & Objective

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the direction of the Office Manager, they provide administrative support including clerical and reception duties for the efficient operation of the residence.

Background/Qualifications

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Proven typing and general office administration skills.
• Effective communication skills, both written and verbal, in English.
• Ability to work with minimal supervision and demonstrate strong problem-solving skills.
• Proficient in computer skills, including Microsoft Office Suite (Word and Excel).
• Demonstrated multi-tasking skills and ability to work independently and in a team.
• A resident-oriented individual whose values align with those of the residence.

Key Responsibilities

• Participate in and adhere to continuous quality improvement standards.
• Greet residents and visitors, answer and direct calls professionally and courteously.
• Manage office supplies and inventory.
• Handle inquiries, including marketing calls, directing them appropriately.
• Coordinate with the Marketing department for resident move-ins and ensure smooth onboarding.
• Provide clerical support to management and staff (data entry, photocopying, filing, etc.).
• Monitor security by overseeing incoming and outgoing residents and visitors.
• Maintain a tidy reception area.
• Process mail and deliveries, and manage lost property records.
• Track guest meals and revenue using POS systems and other revenue streams.
• Maintain communication and public relations with residents, families, staff, and the public.
• Assist with program setups and take-downs for activities and events.
• Create and distribute daily resident census reports.
• Maintain contact lists and ensure effective communication.
• Perform other duties as assigned, comply with policies, and complete mandatory training.
• Participate in health and safety programs and comply with relevant legislation.

All offers of employment are subject to a Criminal Background Check. We thank all applicants; only those under consideration will be contacted.

Verve Senior Living is committed to an inclusive, equitable, and accessible workplace. If you require accommodations during the recruitment process, please let us know.