Receptionist, Elspeth Reid Family Resource Centre – Permanent position

Cfswestern; Brandon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family resource center in Brandon seeks a full-time Receptionist to serve as the first point of contact for visitors and callers. The ideal candidate will have strong communication, organizational skills, and cultural competency to effectively support families. Responsibilities include greeting visitors, managing phone communications, and maintaining records. This position offers working hours from Monday to Friday, with a competitive wage ranging from $21.35 to $24.95 per hour.

Qualifications

• Completed two-year administrative/clerical-related program preferred.
• Minimum 60 wpm typing speed is required.
• Ability to maintain appropriate professional boundaries.

Responsibilities

• Greet visitors warmly and provide assistance.
• Answer phones and relay information to staff.
• Maintain accurate records and statistics.

Skills

Strong communication skills

Organizational skills

Proficiency in Microsoft Office

Detail-oriented

Time management

Cultural competency skills

Education

Graduation from a recognized business program

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

[button link="https://cfswestern.mb.ca/wp-content/uploads/2025/07/Reception-ERFRC-FT-CT2-Perm-Aug-25.pdf" type="icon" newwindow="yes"] Print Friendly Version[/button]

Position:Receptionist, Elspeth Reid Family Resource Centre (Full-time permanent position)
Posting Close Date & Time: Monday, August 11, 2025 at 9:00 a.m.
Competition Number: 17/25

Child and Family Services of Western Manitoba is accepting applications for a full-time permanent Receptionist position at the Elspeth Reid Family Resource Centre. Our culturally inclusive Family Resource Centre, located at 255 9thStreet near Princess Park in Brandon, offers free parenting and caregiver programs, courses, and resources, including family drop-in and child care programs.As a Receptionist, you will serve as a professional and welcoming first point of contact for visitors and callers at the Elspeth Reid Family Resource Centre. The successful candidate must demonstrate strong communication, organizational, and computer skills, and consistently reflect the values and philosophy of the Centre in their interactions. Cultural competency skills are essential, and knowledge of community resources is considered a definite asset to support the needs of the families the Centre serves. Key responsibilities include warmly greeting visitors, answering phones, communicating with families about program attendance and relaying information to staff in a timely and professional manner, maintaining accurate records and statistics, and managing petty cash expenditures. Due to the Centre’s doorbell entry system, the Receptionist must be comfortable following entry protocols, which may include greeting individuals at the main entrance.Hours of work are Monday to Friday, 8:30 a.m. to 4:30 p.m., with a one-hour unpaid lunch break from 12:00 p.m. to 1:00 p.m., totaling 35 hours per week. Wage is based on the CT2 salary scale, currently ranging from $21.35 to $24.95 per hour. This position is subject to a six-month probationary period; upon successful completion of the probationary period, the successful candidate will be eligible to enroll in the Agency’s comprehensive benefits and pension plans.

Qualifications:

• Graduation from a recognized business program with applicable work experience – completed two-year administrative/clerical-related program preferred;
• Excellent computer skills, including proficiency in Microsoft Office software such as Word, Excel, and Outlook;
• Minimum 60 wpm typing speed;
• Excellent written and verbal communication skills;
• Strong attention to detail and the ability to maintain accurate records and statistics;
• Proven time management skills with the ability to prioritize and multitask effectively;
• Ability to work well in a team environment and take initiative while working on your own;
• Ability to maintain appropriate professional boundaries, staying focused on assigned duties while contributing positively to the team;
• Ability to respect and promote confidentiality, as well as actively uphold cultural competency skills and values;
• Please refer to section below for additional requirements.

Additional Information:

• Successful completion of a Child Abuse Registry Check, Criminal Records Check (including vulnerable sector), Prior Contact Check, and a Driver’s Abstract Check is required. The successful candidate will be responsible for any services charges incurred for the Criminal Record Check; the Agency will pay for the other three security checks.
• Please include three references with your application. Two must be employment-related, one being your current or most recent supervisor. The third can be a personal or character reference. The Agency will not contact your references in advance of an interview.
• All applicants must be legally entitled to work in Canada, and if successful, maintain eligibility throughout the employment period.
• We thank all applicants that apply but only those candidates selected for an interview will be contacted.

Please express your interest in this position, please send your up-to-date Cover Letter, Resume and three References to: Human Resources (online application submission button below) or by emailing Human Resources at [e-mail] prior to the posting close date and time.

Note: There are two Receptionist positions posted at the current time, with the same posting close date and time. Both positions work 8:30 a.m. to 4:30 p.m., Monday to Friday, and require individuals with strong communication, organizational, and computer skills. While the roles share some similarities, they do have differing responsibilities, work environments and timeframes (ex. 18 month term vs permanent position). Please ensure youclearly indicate the competition number or position location on your application(s). If you apply for both positions, please note that two separate Interview Panels will be shortlisting the competition files, so participating in two separate interviews may be required.