Receptionist / Customer Service Representative

Drybar; Mississauga; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dynamic receptionist to enhance the client experience in a vibrant salon environment. This role involves managing appointments, ensuring smooth shop operations, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced setting, possess strong communication skills, and contribute to a positive atmosphere. With a commitment to employee growth and development, this company offers competitive wages, benefits, and unique perks, including free blowouts for all employees. If you're passionate about customer service and ready to join a fun and energetic team, this opportunity is perfect for you.

Benefits

Competitive hourly wages

Medical, Dental & Vision Benefits

Complimentary access to education programs

Promotion from within

Free blowouts for employees

Retail bonuses

Referral bonuses

Anniversary gift

Qualifications

• 1+ years in a fast-paced customer service environment.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Organize and execute shop flow between clients and team members.
• Maintain clear communication with shop management about operations.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Multi-tasking

Education

High School Diploma

Tools

Point-of-Sale Systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $16.50 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+ years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• High school Diploma required.