Receptionist - Credit River Retirement Residence (2025-7809)

Verve Senior Living; Mississauga; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retirement residence is seeking a Receptionist to be the heart of their community. The role involves providing exceptional customer service, administrative support, and ensuring a welcoming environment for residents and visitors. Join a team dedicated to enhancing the lives of seniors while enjoying a collaborative and fun workplace.

Qualifications

• Minimum two years experience in a receptionist or clerical role.
• Basic bookkeeping experience preferred.

Responsibilities

• Greet residents and visitors, answer and direct calls.
• Provide clerical support to management and staff.
• Maintain communication with residents and families.

Skills

Communication

Problem Solving

Multi-tasking

Education

Grade 12

Tools

Microsoft Office Suite

Job description

Receptionist - Credit River Retirement Residence (2025-7809)

Join us to apply for the Receptionist - Credit River Retirement Residence (2025-7809) role at Verve Senior Living.

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality from Excellence Canada. As part of our team, your work is key to helping us achieve our shared vision of helping seniors live longer, better. And yes, you’ll also have a lot of fun doing it. Want to join us?

Accountability & Objective

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding high standards of excellence, which reflect a key value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the residence.

Background & Qualifications

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Proven typing and general office administration skills.
• Effective communication skills, both written and verbal, in English.
• Ability to work with minimal supervision and demonstrate strong problem-solving skills.
• Proficient in computer skills (Microsoft Office Suite, Word, Excel).
• Strong multi-tasking skills and ability to work independently and as part of a team.
• Resident-oriented individual whose values align with those of the residence.

Key Responsibilities

• Participate in and adhere to continuous quality improvement standards.
• Greet residents and visitors, answer and direct telephone calls professionally and courteously.
• Order, maintain, and monitor office supplies and inventory.
• Handle inquiries, including marketing calls, directing them appropriately.
• Coordinate with the Marketing department for resident move-ins, including welcome packages, orientation, and keys. In their absence, book appointments and give tours.
• Provide clerical support to management and staff (data entry, photocopying, faxing, filing, minutes, spreadsheets).
• Assist with security by monitoring incoming and outgoing residents, guests, and visitors.
• Keep the reception area tidy.
• Manage incoming/outgoing mail, accept deliveries, ensure paperwork accuracy.
• Record and store lost property.
• Track guest meals and revenue using POS systems, including special events.
• Maintain communication and public relations with residents, families, staff, and the public.
• Assist with setting up and taking down programs, activities, and events.
• Create and distribute the daily resident census.
• Maintain contact lists for residents, emergencies, families, etc.
• Communicate effectively with co-workers and supervisory staff.
• Perform other duties as assigned by the Office Manager or delegate.
• Comply with all policies, procedures, mandatory training, and safety regulations, including health and safety acts, fire drills, and pest control programs.

All employment offers are subject to a Criminal Background Check. We thank all applicants; only those under consideration will be contacted.

Verve Senior Living is committed to an inclusive, equitable, and accessible workplace. If you require accommodations during the recruitment process, please let us know.