Receptionist (Contract Until November 2025)

WS Audiology; Sidney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hearing care clinic in Sidney, BC is seeking a Client Care Coordinator. This full-time role involves front-desk responsibilities, administrative tasks, and patient education. Ideal for someone with strong customer service skills looking to grow in a supportive environment.

Benefits

Employer-paid benefits

RRSP employer matching program

Quarterly bonus program

Qualifications

• 2+ years of experience in a customer-facing role.
• Retail sales experience or exposure to sales/marketing.

Responsibilities

• Key point of contact for patients at the clinic.
• Perform administrative tasks and educate patients on payment plans.
• Assist clinical team with sanitization and equipment.

Skills

Customer Service

Communication

Business Development

Tools

MS Office

Scheduling Software

Job description

We are on the hunt for a Receptionist (called "Client Care Coordinator" internally) for our Sidney, BC HearCANADA clinic. This is a full-time Monday - Friday position and will be a contract role commencing asap until November 2025 with potential for extension and/or consideration for other opportunities within the Greater Victoria area. This is an ideal career movefor someone with strong administration/customer service skills looking to join a growing team.

What you'll do:

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 2+ years of experience in a customer-facing role
• Retail sales experience or exposure to working in a sales or marketing-oriented environment is required.
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is required as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

• $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
• Employer-paid benefits that start on your first day (including for contract staff)
• RRSP employer matching program
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

Want to learn more about us?

HearCANADA is part of WSAudiology group. We bolster a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We invite you to visit our website to view our hearing care services and to learn more about your local clinic

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.