Receptionist/Concierge - PT Temporary

Chartwell Retirement Residences; Welland; On-site; CAD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development opportunities

Job summary

Chartwell Retirement Residences in Welland, Ontario, is looking for a friendly Receptionist/Concierge to welcome residents, families and guests, answer calls, and support day-to-day office operations.

You will handle clerical tasks, assist with billing and deposits, maintain records, and help keep the residence safe, comfortable and welcoming for our aging residents and their visitors. Strong communication and empathy are essential.

Qualifications

• Secondary school diploma (Grade 12) or equivalent.
• Experience in receptionist, clerical, or bookkeeping role.
• Proficiency in Word and Excel; office systems knowledge.
• Excellent communication and customer service skills.
• Ability to multitask and stay calm under pressure.
• Comfort interacting with seniors, families, and visitors with warmth.

Responsibilities

• Greet residents, families and visitors with warmth.
• Answer phones, route messages and manage mail.
• Maintain accurate records and office documentation.
• Assist with billing and daily deposits.
• Support safety and organization within the residence.
• Follow health, safety and confidentiality policies.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Job description

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

• Welcome residents, families, and visitors, and respond to inquiries with care
• Answer phones, route messages, and manage incoming and outgoing mail
• Maintain accurate records, files, and office documentation
• Assist with billing, accounts payable/receivable, and daily bank deposits
• Support the team in keeping the residence safe, secure, and well-organized
• Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

• Secondary school diploma (Grade 12) or equivalent required
• Previous experience in a receptionist, clerical, or bookkeeping role
• Proficiency in Microsoft Word and Excel; working knowledge of office systems
• Exceptional communication and customer service skills
• Ability to multitask, prioritize, and remain calm under pressure
• Comfort interacting with seniors, families, and visitors with warmth and empathy
• Organized, self-motivated, and able to work both independently and in a team

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to manage physical and mental demands of the role
• Must be prepared to respond to emergency situations
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.