Receptionist/Concierge

Chartwell Retirement Residences; Lakeshore; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Safe workplace

Competitive compensation

Leadership development

Career growth

Welcoming culture

Job summary

Belle River Retirement Residence is seeking a part-time Concierge to be the first point of contact for guests and to perform confidential clerical and receptionist duties, ensuring safe and efficient operations in line with Seasons policies.

You will greet visitors, answer phones, assist residents and families, manage mail, and support daily operations with tact and diplomacy. This role emphasizes exceptional customer service and professional interaction in a welcoming environment.

Qualifications

• Basic knowledge and understanding of office procedures.
• Strong Communication Skills; both oral and written.
• Exceptional Customer Service and Conflict Resolution skills.
• Strong communication skills; both oral and written.
• Ability to exercise tact and diplomacy in dealing with residents, service team members and guests.

Responsibilities

• Answers telephone, greets visitors, and receives routine inquiries in person and by phone, relaying calls and messages to the appropriate service team members.
• Receives incoming mail and co‑ordinates distribution, and process’ outgoing mail.
• Provides services and interacts with residents and resident family members in a professional manner.
• All other duties as assigned

Job description

Belle River Retirement Residence, Part Time Opportunity

We’re looking for a Concierge. This individual will act as the first point of contact for guests of the community and is responsible for providing confidential clerical and receptionist duties associated with the daily operation of the retirement residence in a safe and efficient manner in accordance with the policies and procedures of Seasons.

What You’ll Do

• Answers telephone, greets visitors, and receives routine inquiries in person and by phone, relaying calls and messages to the appropriate service team members
• Receives incoming mail and co‑ordinates distribution, and process’ outgoing mail
• Provides services and interacts with residents and resident family members in a professional manner
• All other duties as assigned

What You’ll Bring

• Basic knowledge and understanding of office procedures
• Strong Communication Skills; both oral and written
• Exceptional Customer Service and Conflict Resolution skills
• Strong communication skills; both oral and written
• Ability to exercise tact and diplomacy in dealing with residents, service team members and guests.

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Covid-19 vaccination is mandatory
• Clear Criminal Background Check, VSS and TB Test where required

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.