Receptionist/Concierge

Chartwell Master Care LP; Oakville; On-site; CAD 25,000 - 30,000; Full time

Job summary

Chartwell Master Care LP in Oakville seeks a Receptionist/Concierge to be the friendly face of our residence and support day-to-day operations. You’ll engage warmly with residents and visitors and contribute to a safe, comfortable environment.

You will greet residents, answer phones, manage mail, and maintain accurate records while assisting with billing and ensuring confidentiality.

Qualifications

• Secondary school diploma (Grade 12) or equivalent.
• Experience in receptionist, clerical, or bookkeeping role.
• Proficiency with Word and Excel; familiarity with office systems.
• Strong communication and customer service skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Welcome residents, families, and visitors, and respond to inquiries with care.
• Answer phones, route messages, and manage mail.
• Maintain accurate records, files, and office documentation.
• Assist with billing and daily deposits (accounts payable/receivable).
• Support the team in keeping the residence safe, secure, and well-organized.
• Ensure health, safety, and confidentiality policies are followed.

Skills

Communication skills

Customer service

Multitasking

Teamwork

Education

Grade 12 or equivalent

Tools

Microsoft Word

Microsoft Excel

Office systems

Job description

Receptionist/Concierge

The Opportunity

Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key part of the day-to-day operations. You’ll manage a variety of clerical and accounting tasks, interact warmly with residents and visitors, and contribute to a safe, comfortable, and engaging atmosphere.

What You’ll Do

• Welcome residents, families, and visitors, and respond to inquiries with care
• Answer phones, route messages, and manage incoming and outgoing mail
• Maintain accurate records, files, and office documentation
• Assist with billing, accounts payable/receivable, and daily bank deposits
• Support the team in keeping the residence safe, secure, and well-organized
• Ensure health, safety, and confidentiality policies are always followed.

What You’ll Bring

• Secondary school diploma (Grade 12) or equivalent required
• Previous experience in a receptionist, clerical, or bookkeeping role
• Proficiency in Microsoft Word and Excel; working knowledge of office systems
• Exceptional communication and customer service skills
• Ability to multitask, prioritize, and remain calm under pressure
• Comfort interacting with seniors, families, and visitors with warmth and empathy
• Organized, self-motivated, and able to work both independently and in a team

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated
• Competitive compensation and benefits
• Opportunities for leadership development and career growth
• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to manage physical and mental demands of the role
• Must be prepared to respond to emergency situations
• Clear Criminal Background Check, VSS and TB Test where required