Receptionist - Clinic

Intello Technologies Inc.; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare solutions company is looking for enthusiastic client service representatives. The role involves providing exceptional service to clients while managing inquiries and ensuring a positive experience. Candidates should possess strong customer service skills and a compassionate approach to healthcare, thriving in a collaborative environment.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Learning and development opportunities

Career growth potential

Qualifications

• Exceptional organizational and customer service skills.
• Empathy and active listening skills.
• Ability to work independently and take initiative.

Responsibilities

• Greet clients and visitors in a friendly and professional manner.
• Maintain efficient patient flow and manage appointment schedules.
• Respond promptly to client inquiries and concerns.

Skills

Organizational skills

Customer service skills

Empathy

Active listening

Communication

Interpersonal skills

Tools

Google Workspace

Microsoft programs

Job description

Select how often (in days) to receive an alert:

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together!

Create awesome experiences for our clients!

We are looking for enthusiastic, customer service-minded individuals who want to work in a collaborative, friendly, and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Our team and what we’ll accomplish together

As part of the team, you are responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for new inquiries and patients, you will be the voice and face of the company in many instances. Always pleasant and courteous, you will prioritize answering calls and requests appropriately and efficiently by directing callers, responding to inquiries, meeting and greeting clients, and assisting prospective and new clients with their questions about the Centre’s services – all while maintaining complete client confidentiality.

What you’ll do:

• Greet clients and visitors in a friendly and professional manner, making them feel welcome and valued
• Proactively create memorable moments for each client visit, fostering meaningful connections with clientele by engaging in conversations while they wait for appointments
• Encourage clients to complete feedback surveys to contribute to the continuous improvement of service delivery
• Possess a comprehensive knowledge of TELUS Health Care Centres' programs and services to provide clients with accurate information and efficiently direct their inquiries
• Liaise with external partners (e.g. Building Management and Cleaners) to ensure a seamless client experience at every touchpoint
• Maintain efficient patient flow by ensuring all appointments are running on schedule, while also providing transparent communication to both clients and clinicians regarding any changes or delays
• Support the greater Client Services Team by efficiently booking client appointments across multiple service lines, ensuring optimal scheduling and resource utilization within the clinic
• Ensure timely processing of all billing tasks by the end of each day, maintaining accuracy and attention to detail to support efficient financial operations
• Protect clients’ privacy by maintaining confidentiality of personal and financial information
• Respond promptly and attentively to all incoming client inquiries, suggestions, and concerns, actively seeking opportunities for improvement and relaying them to the Clinic Operations team
• Foster collaboration with stakeholders across TELUS Health departments such as Client Experience, Finance, Operations, and IT to ensure the best practices are being implemented

Qualifications

What you bring:

• Exceptional organizational and customer service skills, ensuring efficient and satisfactory interactions with all clients and visitors
• Empathy and active listening skills to provide compassionate support to healthcare clientele at the front desk, fostering a caring and understanding environment
• Ability to take initiative and work independently within the guidelines of the position, displaying a proactive approach to tasks and responsibilities
• Excellent written and verbal communication skills, enabling effective and clear communication with clients and colleagues
• Confidence and effectiveness in handling challenging clients, utilizing strong interpersonal skills and conflict resolution techniques to ensure positive interactions and resolution of issues
• Proficiency in utilizing various software tools and platforms, including Google Workspace and Microsoft programs, to efficiently perform job responsibilities and enhance productivity

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

#INDTH
#LI-Onsite

Salary Range: $19-$28

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.