Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinic - Temporary ful[...]

Sunnybrook; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a detail-oriented receptionist to join their dynamic team. In this role, you'll be the first point of contact for patients, managing appointments and ensuring smooth clinic operations. Your excellent communication and organizational skills will be vital in maintaining patient records and providing exceptional customer service. If you thrive in a fast-paced environment and are passionate about contributing to patient care, this opportunity is perfect for you. Join a supportive team that values your contributions and fosters professional growth.

Qualifications

• Grade 12 education with post-secondary computer/typing courses.
• One year experience in a busy receptionist area, preferably in healthcare.

Responsibilities

• Responds to calls and intakes referrals, maintaining a referral-tracking system.
• Schedules appointments and provides support to the clinical team.

Skills

Microsoft Word

Microsoft Outlook

Communication Skills

Customer Service Skills

Typing Speed (40 wpm)

Time Management

Organizational Skills

Education

Grade 12 Education

Post-secondary Computer / Typing Courses

Tools

Patient Registration Systems

Scheduling Systems

Job description

• Summary of Duties
• Responds to telephone calls and voice mail messages.
• Intakes referrals and follows up with referring physicians on incomplete information.
• Maintains referral-tracking system by entering required data for each referral.
• Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments.
• Schedules external tests and special procedures.
• Prepares new patient charts and prepares charts for return to Health Records.
• Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area.
• Provides support to clinical team to ensure the smooth flow of clinics.
  

Qualifications/Skills

• Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
• One year experience in a busy receptionist area, preferably in a hospital / health care environment.
• Knowledge of Patient Registration and Scheduling Systems.
• Excellent communication and customer service skills.
• Tact and discretion in dealing with sensitive and confidential patient information.
• Excellent communication skills, both verbal and written.
• Good inter-personal skills and ability to work well with a diverse group of individuals.
• Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
• Ability to manage multiple tasks and set priorities in a fast-paced environment.
• Excellent time management, organizational skills, accuracy and attention to detail required