Receptionist Clerk - Holland Rehab Services - Temporary full-time 2025-13116 (2025-13116)

Sunnybrook; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen engagierten Empfangsmitarbeiter, der die Patientenverwaltung und administrative Aufgaben in einer dynamischen Klinik unterstützt. In dieser spannenden Rolle sind Sie verantwortlich für die Begrüßung von Patienten, die Verwaltung von Terminen und die Bereitstellung von Informationen an interne und externe Kunden. Ihre Fähigkeiten in der Organisation und im Kundenservice werden entscheidend sein, um einen reibungslosen Ablauf in einem schnelllebigen Umfeld zu gewährleisten. Wenn Sie eine Leidenschaft für die Gesundheitsversorgung haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 3-5 Jahre Erfahrung in einer geschäftigen Klinikrezeption.
• Ausgezeichnete Tipp- und Dateneingabefähigkeiten.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Bereitstellung von Empfangs- und Verwaltungsunterstützung für Programme.
• Begrüßung und Registrierung von Patienten für Termine.
• Verwaltung von Klinikbuchungssystemen und Datenbanken.

Skills

Kundenservice

Datenbankverwaltung

Multitasking

Administrative Unterstützung

Telefonmanagement

Organisation

Teamarbeit

Problemlösung

Education

Grade 12 education

Post-secondary business/secretarial course

Tools

Access Database

Microsoft Office

Job description

Receptionist Clerk - Holland Rehab Services - Temporary full-time 2025-13116 (2025-13116)

Join to apply for the Receptionist Clerk - Holland Rehab Services - Temporary full-time 2025-13116 (2025-13116) role at Sunnybrook

Receptionist Clerk - Holland Rehab Services - Temporary full-time 2025-13116 (2025-13116)

4 days ago Be among the first 25 applicants

Join to apply for the Receptionist Clerk - Holland Rehab Services - Temporary full-time 2025-13116 (2025-13116) role at Sunnybrook

• Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
• Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
• Greets and registers patients for all assessment and treatment appointments
• Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
• Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
• Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
• Prepares weekly clinics, reconciling prepped files to clinic schedules
• Monitors, prints, and submits radiology requisitions and final reports as required
• Formats, and submits clinic reports to referral source using external electronic portal
• Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
• Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
• Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
• Monitors and follows up on program status reports from Access Database
• Assists with follow up bookings and chart prep as required
• Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
• Other duties as required
  
  

Summary Of Duties

• Responsible for providing reception and clerical support to the Working Condition Program and the Globally Funded Program in the Department of Rehabilitation
• Responds to all incoming phone calls, directing inquiries to appropriate personnel/area
• Greets and registers patients for all assessment and treatment appointments
• Registers patients in hospital system, program databases, tracking spreadsheets, and external portals
• Liaises with internal and external customers, providing accurate information pertaining to patient appointments and booking timeframes
• Completes referral intake process; intake, triage, scheduling, and preparing clinic charts
• Prepares weekly clinics, reconciling prepped files to clinic schedules
• Monitors, prints, and submits radiology requisitions and final reports as required
• Formats, and submits clinic reports to referral source using external electronic portal
• Completes post clinic tasks including faxing of medical referrals, tracking attendances, entering follow up time frames, and faxing of summary sheets as required
• Reconciles clinic attendances to end of day clinic schedule to confirm accuracy and updates database as appropriate
• Maintains, and updates WSIB Electronic Referral System for appointment tracking and submission of clinic reports
• Monitors and follows up on program status reports from Access Database
• Assists with follow up bookings and chart prep as required
• Provides Administrative support for Clinical Team, Management Team, Administrative Team, and Global Programs
• Other duties as required
  
  

Qualifications/Skills

• Grade 12 education; Post-secondary business/secretarial course
• 3-5 years’ experience in a busy clinic reception where there are multiple clinics running simultaneously
• Excellent typing and data entry skills (accuracy and speed)
• Ability to handle a busy telephone system, patient reception, and patient bookings
• Exceptional customer service skills, interpersonal skills, and ability to work well within a team
• Experience working with Insurance Companies, Disability Management Companies, and other Third Party Customers (WSIB)
• Demonstrated ability to work independently, take initiative, problem-solve, and meet deadlines
• Demonstrated ability to multi-tasks and prioritize independently
• Proven organizational skills, and ability to manage multiple clinic booking systems accurately
• Ability to work in high volume clinics, and assess priorities, organize workloads and allocate time effectively
• Ability to work under pressure in a fast paced environment with flexibility and diplomacy while providing excellent customer service
• Able to communicate in a clear, concise manner
• Exceptional knowledge and demonstrated use of Access Databases, including creating daily and monthly reports
• Keyboarding at 40w.p.m. with maximum 5% error Rate

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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