Receptionist/Clerk

Requisition ID: 16352

Department: Community & Social Services Dept.

Service: Long Term Care Services

Employment Type: Multiple Casual Positions

Affiliation: CUPE 503 Inside/Outside

Salary Information: $29.742 - $34.797 per hour (2024 rates of pay)

Location: Champlain Ctr, Peter D Clark, Carleton Lodge, Garry J Armstrong

City: Ottawa, ON

Job Category: Long term Care

Application Close: 12/09/2025

Job Summary

The mandate of the Long Term Care Service is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional, and psychosocial assessments, and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive, and palliative care for persons with dementia, disabilities, and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for providing receptionist services by: answering all incoming calls and inquiries made in person, courteously and efficiently; providing typing services; and ensuring that office accommodation and equipment are properly secured after working hours, with an emphasis on resident safety and engagement.

Education and Experience

• Completion of Grade 12
• Minimum of 1 year of related experience

Knowledge

• Office practices and procedures, including records management
• Computer software applications: MS Word, Excel, Electronic Mail
• Office equipment (fax, photocopier)
• Sound knowledge of the branch’s programs and structure, combined with good knowledge of the department and general knowledge of the city at large
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills, and Abilities

• Excellent telephone skills
• Typing accuracy at 40-60 wpm
• Use tact, discretion, and confidentiality, combined with reliability and good judgment
• Gather and compile statistical information
• Effective communication skills, both verbally and in writing

Additional Information

• Language requirements vary by location; some positions require English only, French only, or bilingual competencies. Some positions require oral, reading, and writing skills in English and/or French.
• Successful candidates will need to complete a Vulnerable Sector Check with the Police Services in their jurisdiction to the City of Ottawa’s satisfaction.
• Experience and formal training, combined with demonstrated performance, may substitute for academic requirements.
• Please save a copy of the job poster. Once the closing date passes, it will no longer be available.

We thank all applicants for their interest. Only those selected for interviews will be contacted.

The City of Ottawa promotes diversity and inclusion, adhering to the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from Indigenous, Black, and other racialized communities, persons with disabilities, women, non-binary persons, and individuals of all ethnicities, religions, sexual orientations, classes, gender identities, and expressions.

Applicants are encouraged to self-identify as members of employment equity groups via the self-identification questionnaire.

The City provides accommodations during the hiring process upon request for applicants with disabilities. If you require accommodations, please contact the HR Service Centre at HRServiceCentre@Ottawa.ca or call 613-580-2424, extension 47411.