Receptionist (Casual)

The Brenda Strafford Foundation; Okotoks; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a passionate team at The Brenda Strafford Foundation as a Receptionist, where your role will include operating the switchboard and greeting visitors. Bring your interpersonal skills, organizational prowess, and compassion to enhance the living experience of residents in our senior care community.

Qualifications

• Grade 12 Diploma or approved equivalent.
• Excellent interpersonal and communication skills.
• Strong organizational skills and ability to multitask.

Responsibilities

• Operate a multi-line switchboard and route incoming calls.
• Greet visitors and manage appointment scheduling.
• Maintain departmental files and office records.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Resourcefulness

Education

Grade 12 Diploma or equivalent

Tools

MS Office

Job description

Join Our Passionate Team at The Brenda Strafford Foundation!

About Us

The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families. Locally, in Calgary, BSF also operates Alberta’s largest second-stage shelter providing safe shelter and comprehensive support services to women and children leaving abuse and violence.

Our team members not only have the right skills and knowledge for the job – they are also passionate about the mission, vision, and values of BSF!

Team Members Embody Our Values

• We put people at the centre of everything we do
• We boldly pursue quality and innovation with pride and enthusiasm
• We believe in engagement with all stakeholders and respect every voice
• We act with compassion, empathy and understanding
  
  

The BSF Way

Putting people first is a way of life at BSF. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.

Through the BSF Way, we uphold our 8 Commitments to:

• Get to know what makes a person unique
• Enable and respect choices
• Champion everyone's abilities, interests and aspirations
• Deliver "wow" service
• Do little things that can make a big difference
• Be the reason someone smiles
• Make people feel at home
• Be present in the moment
  
  

The Role

The objective of the Receptionist role is to provide a variety of clerical and reception associated with daily operations.

As a representative of the Brenda Strafford Foundation, the Receptionist is an active participant in The Foundation’s efforts to support an environment

promoting a culture of resident safety and freedom from harm or injury. This role is also accountable to uphold the Mission, Vision and Values and the

achievement of the strategic priorities of The Foundation.

This position is accountable for ethical practice and the understanding of ethical behaviour and reporting as defined by The Brenda Strafford Foundation’s policy and process

Administrative

Key Resonsibilities:

x Operate a multi-line switchboard, answer phone inquiries and route all

incoming telephone calls and messages

x Greet visitors, receive routine inquiries in person, make appointments,

arrange, conduct and record all tours of the Manor

x Maintain reception departmental files and records, including

correspondence, forms and routine office records and reports

x Receive incoming mail and coordinate departmental distribution and

process outgoing mail and courier delivery

x Arrange taxi pick-up and return for residents, visitors or guests when

necessary

x Oversee bookings for meetings and conference rooms

x Update Resident lists and directories on a weekly basis and distribute to

departments

x Word process various forms, documents, lists, reports, records,

memoranda, letters or other typing assignments; check and proofread

typed material for accuracy

x Type, proofread and distribute various meeting minutes and agendas;

x Complete compulsory education modules as per schedule: within six

months of hire date, within 3 months of significant update or revision to

training materials, and annually thereafter

x Prepare monthly Activities & Recreation Calendars

x Enter data into Avanti as provided by Education

x Assist with the sale of visitor and staff meal vouchers

x Assign and activate parking/door fobs

x Perform other duties as may be assigned by the Supervisor

Safety

x Maintain adequate standards of safety and cleanliness in the work area

x Promote a culture of resident safety and freedom from harm and injury

x Ensure infection prevention and control standards are implemented and

maintained

Organizational Behaviour

x Demonstrate a professional image to residents, visitors, peers and colleagues

x Use a problem-solving approach to make decisions and resolve conflicts

x Prioritize workload and meet deadlines

x Promote a Positive Work Environment By

Operating within the Manor’s Code of Conduct

Respecting Other’s Opinions, Judgements And Abilities

Respecting cultural diversity in others

Using the proper channels of communication

Managing conflict effectively

Demonstrating flexibility and reliability

Why Join Us

At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe in fostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team that values empathy, compassion, and innovation.

Education

Who We're Looking For:

• Grade 12 Diploma or approved equivalent.
  
  

Experience

• Excellent interpersonal, written and communcation skills
• Comprehensive MS Office computer skills
• Strong organizational skills, and the ability to multi-task and priortize tasks at hand
• Strong work ethic, time management, and resourcefulness
• Ability to handle constant interruptions
  
  

Additional Information

In accordance with Alberta's Protection for Persons in Care Act, a criminal record check is required for successful candidates.

Diversity And Inclusion

The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creating and celebrating an environment of inclusion, diversity, equity, and accessibility for all employees.

Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become a vital part of our compassionate team!

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted.

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted.

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted.

Site: Tudor Manor

• Position Title: Receptionist (Casual)
• Requisition Number: 1054
• FTE: Casual/ 0.00
• Position Status:Casual
• Union/Agreement: General Staff Association
• Hours per Shift: 7.5
• Shift Pattern: 9:30am-6:30pm
  
  

Posting End Date: 06/22/2025

Anticipated Start Date: ASAP