Receptionist - Casual

casaservices; Edmonton; On-site; CAD 32,000 - 38,000; Part time

Job summary

CASA Mental Health in Edmonton is seeking a receptionist to create a welcoming environment for patients and families, serving as the first point of contact and supporting staff and program needs. You will verify patient information to help ensure quality care.

You will greet guests, coordinate arrivals with staff, handle calls and messages, schedule appointments, distribute mail, and assist with referrals and PPE ordering as needed.

Qualifications

• Medical Office Assistant or equivalent qualification.
• 1–2 years of administrative experience in a medical setting.
• Criminal Records Check required.

Responsibilities

• Greet guests and inform staff of arrival, directing them to rooms.
• Coordinate arrivals and understand CASA programs to support patients and families.
• Greet patients and families and liaise with staff to coordinate arrivals.
• Respond to incoming calls, transfer inquiries, and take messages.
• Schedule and confirm patient appointments.
• Receive, send and distribute inter-office and external mail.
• Understand referral processes (AHS and self-referrals) and PPE orders.

Skills

MS Office

Data entry accuracy

Verbal & written communication

Customer service

Education

Medical Office Assistant or equivalent

Job description

A Rewarding Career at CASA Mental Health

Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details

Wage range: $23.34 to $27.58 per hour

Location: Edmonton, Multi – Site

Shift Structure: Monday to Friday, 8:00 a.m. – 4:30 p.m

Union: In-scope

Classification: Administrative Support II

FTE: 0

Status: Casual

About the Role

The Receptionist creates a welcoming environment for patients and families as the first point of contact with CASA. They are responsible for supporting staff and program requirements, obtaining and confirming patient information, to help ensure patients and families receive quality care.

The Receptionist will:

• Welcome guests and inform staff of their arrival and direct them to rooms as required.
• Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
• Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
• Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
• Schedule return appointments for patients and makes appointment confirmation calls.
• Receive, send and distribute inter-office and external mail
• Understand CASA’s programs and services, and where to direct calls to if there are questions.
• Understand and provide direction on the processes for AHS referrals and self-referrals.
• Order personal protective equipment (PPE) and other office supplies.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office suite.
• High level of accuracy with data entry.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

Education and Experience

• Medical Office Assistant or equivalent
• One-to-two years of administrative experience in a medical setting.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date: August 28, 2026