Receptionist - Bilingual

Brandt Group of Companies; Regina; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading organization in customer service seeks a dedicated team member for its Regina branch. This role involves managing customer inquiries, maintaining records, and ensuring excellent service both in-person and over the phone. Fluency in French and English is essential. Join a team committed to delivering exceptional customer service and make a significant impact on customer satisfaction.

Qualifications

• Must have exceptional telephone and interpersonal skills.
• Fluency in both French and English is required.

Responsibilities

• Answer and route customer calls, emails, and inquiries.
• Respond to customer inquiries and complaints professionally.
• Record and maintain accurate customer information.
• Represent the organization positively as a front-line worker.
• Manage inbound/outbound mail confidentially.
• Maintain a tidy and welcoming reception area.
• Manage inventory levels of office supplies.
• Take ownership of customer issues.
• Perform additional duties as required.

Skills

Exceptional telephone skills

Strong interpersonal skills

Fluency in both French and English

Detail-oriented

Job description

Join our team at our Regina branch and take on the exciting opportunity to become a valued member of our customer service team! We are currently seeking a qualified individual with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers.

We are looking for a detail-oriented professional who is committed to maintaining meticulous records while delivering exceptional customer service. If this sounds like you, we encourage you to apply today and be a part of a team that is dedicated to excellence in customer service. Fluency in both French and English is Required.

Don't miss out on this exciting opportunity to join our team and take your career to new heights.

Duties & Responsibilities

• Answering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and support
• Responding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectively
• Record and maintain accurate customer information
• Represent the organization positively and professionally as a front-line worker
• Manage inbound/outbound mail and maintain confidentiality and security
• Maintain a tidy and welcoming reception area
• Manage inventory levels of office supplies, ensuring cost-effectiveness
• Take ownership of customer issues
• Demonstrate adaptability and flexibility by performing additional duties as required