Receptionist - Bilingual

WS Audiology USA; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Ottawa is seeking a Bilingual Medical Receptionist/Medical Secretary to join their team. The successful candidate will handle scheduling, client communication, and maintain medical records while supporting ENT specialists. This full-time role requires bilingualism in French and experience in a medical office.

Qualifications

• 2+ years of experience in a medical office/specialist/healthcare environment.
• Bilingual in English and French is required.
• Ability to work in a fast-paced clinical environment.

Responsibilities

• Answering high volume client calls and scheduling appointments.
• Maintaining physical and electronic medical records.
• Delivering exceptional service to patients.

Skills

Communication skills

Attention to detail

Typing skills

Discretion

Education

Secondary school completion

Post-secondary education in Medical Terminology or Healthcare Administration

Tools

EMR system

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are searching for a Bilingual Medical Receptionist/Medical Secretary to support our HearCANADA Ottawa team at our Vanier HearCANADA/ENT office! This role is full-time and hours can fluctuate based on ENT hours (some days starting as early as (8:00 am and some days ending as late as 5:30 pm) but will typically be 37.5 hours per week Monday to Friday. This role is part of the HearCANADA team but will support the ENT (Ear Nose and Throat) Specialists connected to our office.

What you'll be responsible for:

• Answering high volume client calls
• Scheduling appointments and balancing schedules for the ENT office
• Collaborating with HearCANADA clinic staff for hearing-related referrals
• Checking in clients for appointments and validating information
• Maintaining physical and electronic medical records including filing
• Scheduling and rescheduling surgical appointments
• Scanning and faxing documents
• Processing payments and third-party billing
• Delivering exceptional service to patients

What you'll bring:

• Completion of secondary school; post-secondary education or courses in a relevant field such as Medical Terminology or Healthcare Administration would be a definite asset
• 2+ years of experience in a medical office/specialist/healthcare environment
• Experience using an EMR (electronic medical record) system; comfortability in learning and adopting new software and tools
• Experience with general administration including filing, ordering supplies, and handling third-party billing
• Excellent communication skills (oral and in writing) in the English language
• Bilingualism in French is required
• Strong attention to detail and excellent typing skills
• Ability to work in a fast-paced clinical environment
• Discretion in handling sensitive and confidential information
• Valid work authorization to work in Canada is required

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.