Receptionist “Atumskageewin”

Boyle Street Community Services; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization in Edmonton is seeking a Receptionist to be the first point of contact for visitors. You will maintain a welcoming office environment, assist with administrative tasks, and support community programs. Ideal candidates have professional administrative experience, knowledge of Microsoft Office, and an understanding of Indigenous culture. Competitive employee benefits and community engagement opportunities are offered.

Benefits

Stress & Wellness support

Employee activities and events

Training and development opportunities

Qualifications

• 3+ years of experience in a professional administrative role.
• Valid First Aid certificate or enrolled in a future course.
• Police Check with the Vulnerable Sector completed within the past six months.

Responsibilities

• Serve as the first point of contact for visitors and inquiries.
• Maintain a professional office environment.
• Coordinate room bookings and assist with events.

Skills

Professional administrative experience

Knowledge of Microsoft Office Suite

Community resource knowledge

Understanding of Indigenous culture

Education

Post-secondary education or certification in Office Administration

Tools

Business equipment

Job description

Job Title: Receptionist “Atumskageewin” (Greeter with Love+ Kindness)

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reporting to the Director, the Receptionist, “Atumskageewin” (Greeter with Love+ Kindness), acts as the first point of contact at the Ubuntu Program, greets visitors, and answers basic inquiries about the Centre, services, and/or refers questions to the appropriate staff. The “Atumskageewin” provides timely and accurate contact to visitors to the Ubuntu Children & Families Program and models the values of the agency through a friendly, compassionate, and professional manner. The “Atumskageewin” works closely with the Ubuntu Senior Administrator and the Administrative Team to ensure that staff and community members work in a safe and organizationally effective environment. The “Atumskageewin” handles many of the front-facing administrative tasks, while supporting the Ubuntu Senior Administrator with back-end tasks related to administration and operations.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

1. Serve as the first point of contact for the Ubuntu Program by greeting visitors, answering inquiries, and directing calls and messages to the appropriate staff.
2. Maintain a welcoming, professional office environment and assist with non-routine or crisis situations as needed.
3. Oversee office presentation and cleanliness, manage supply orders, ensure rooms are set up for bookings, and update resource materials.
4. Coordinate room bookings, collaborate with the C5 Hub team on space use, programming, etc.
5. Coordinate with the Ubuntu Program Custodian on room cleaning schedules and other office needs.
6. Support events and trainings with room setup and logistics; manage incoming/outgoing mail and monitor Slack/email for daily support needs.
7. Handle office logistics such as printer maintenance, badge and sign orders, and business cards.
8. Work with the Senior Administrator on case/file management, maintenance issues, and staff onboarding/offboarding.
9. Provide office tours, support internal communications (e.g., weekly newsletter), and participate in organization-wide community events and duties.
10. Perform other duties as assigned by the Director.
11. BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

1. At least 3 years’ experience working in a professional administrative role
2. Candidates with post-secondary education or certification in Office Administration is an asset
3. Knowledge of and experience working in the non-profit sector is an asset
4. Knowledge of and experience working with community resources in Northeast Edmonton
5. Advanced knowledge of Microsoft Office Suite and business equipment
6. Valid First Aid certificate or enrolled in a future course
7. Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
8. Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)
9. Valid driver’s license and reliable vehicle is preferred
10. Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

Why Work for Boyle?

1. All work done positively impacts the community and its members!
2. Access to Lumino Health, including Stress & Wellness support
3. Employee activities and events throughout the year
4. Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.