Receptionist / Administrative Clerk - Union

sci; Burnaby; On-site; CAD 33,000 - 39,000; Full time

Job summary

SCI in Burnaby, BC is hiring an administrative assistant to support cemetery operations. The position begins with a two-week full-time training period, followed by a regular schedule on Fridays, Saturdays, and Sundays with holiday coverage.

Responsibilities include greeting the public, handling phones politely, preparing reports, processing contracts and payments, data entry, inventory management, and coordinating with cemeteries, funeral homes, and vendors to ensure compassionate, accurate

Qualifications

• High school diploma or equivalent.
• One year of office/clerical experience.
• Excellent verbal and written communication skills.

Responsibilities

• Prepare and reconcile in-house reports and contracts.
• Greet family members and callers; answer phones courteously.
• Process payments and delinquencies; input data accurately.
• Coordinate with cemeteries, funeral homes and vendors.
• Operate office equipment (copiers, printers, scanners).

Skills

Office experience

Communication

Data entry

Multi-tasking

Compassion

Education

High school diploma or equivalent

Tools

Telephone system

Job description

Our associates celebrate lives. We celebrate our associates.

The successful candidate will complete a two-week full-time training period, Monday through Friday, before transitioning to their regular Friday, Saturday and Sunday + required holidays as the normal schedule.

Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

JOB RESPONSIBILITIES

Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.

Participation in Interment Verification Process

Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management

Creates a sense of concern and empathy with client family members

If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution

This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

High school diploma or equivalent

Experience

One year experience in an office or clerical role

Knowledge, Skills and Abilities

• Working knowledge of office equipment including copiers, printers, fax machines, telephone console
• Good verbal and written communication skills
• Ability to apply common sense understanding to carry out written or oral instructions
• High level of compassion and integrity
• Problem solving skills
• Ability to multi-task and set priorities
• Detail oriented
• Professional and team player

Work CONDITIONS

Work Environment

Work indoors during all seasons and weather conditions

Comply with dress code policy

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Lifting, pushing, pulling up to 25 pounds

Work Hours

Ideal Start Date: Monday, September 28, 2026

Probation Period: 75 working days

Regular Schedule: Friday, Saturday, and Sunday, 8:30 a.m.-5:00 p.m. (8 hours per day)

Statutory Holidays: The position will also be scheduled to work all Canadian statutory holidays when the cemetery is open. The cemetery is closed only two days per year: Christmas Day and New Year's Day .

Working beyond "standard" hours as the need arises

Compensation

Probationary Rate: $24.00/hour

Rate Following Successful Probation: $28.39/hour

Postal Code: V5J 1A4

Category (Portal Searching): Operations

Job Location: CA-BC - Burnaby