Receptionist

OTIP Group of Companies (OGC); Wetaskiwin; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is seeking an Administrative Support professional. Your role will involve providing essential support to the Home & Auto commercial teams, focusing on communication, organizational skills, and customer service. The ideal candidate will have relevant office and insurance experience, contributing to a productive work environment that values inclusivity and diversity.

Benefits

Best-in-class pension and benefits programs

Flexible work-from-home and hybrid options

100% coverage of approved continuing education

Qualifications

• Minimum one year experience in an office environment.
• Minimum one year experience in the insurance industry or related field is an asset.
• Exceptional communication skills to deal with all stakeholders.

Responsibilities

• Provide administrative support and enhance customer service effectiveness.
• Process daily correspondences and handle incoming communications.
• Maintain confidentiality while managing sensitive information.

Skills

Communication

Time Management

Organizational Skills

Customer Service

Computer Skills

Education

Secondary School Diploma

Tools

Microsoft Office Suite

Applied Epic

NiceCXONE

Job description

Reporting to the Senior Manager Home & Auto youll beresponsible for providing information and administrative support to the Home & Auto and Commercial Teams. This involves enhancing the departments customer service effectiveness and providing administrative assistance to the team of Brokers and Managers.

The core parts of your role will be to :

• Acts as a Receptionist and greets visitors in person or by telephone and answers or refers inquiries as required.
• Processes daily correspondences which include reviewing sorting completing and routing incoming department correspondence.
• Initiates communications and follow up requirements to clients and appropriate parties to request or verify information as required. This includes following established department procedures.
• Completes administrative requests such as assembling information and documents
• Directs visitors using the employee and department directories.
• Answers incoming telephone calls or emails transfers calls and monitors the lines.
• Takes client payments and applies them accordingly.
• Authorizes receipt of special deliveries and distributes documents to appropriate personnel as required.
• Organizes work by reviewing sorting and routing incoming department correspondence collecting information forwarding cheques to the respective insurance carriers and initiating communications as required.
• Keeps information confidential to protect operations.
• Performs other duties within competence as assigned.

We require someone in the office 5 days a week.

Qualifications :

Lets Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• A secondary school diploma is an asset.
• A minimum of one years experience in an office environment.
• A minimum of one years experience in the insurance industry or a related field is considered an asset.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management project management and organizational skills to manage competing priorities.
• Knowledge of Microsoft Office Suite applications.
• Experience working with Applied Epic and NiceCXONE is an asset.

We also consider your potential. If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information :

Some of the Perks We Offer :

We offer best-in-class pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons youll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Lets work together! If you are interested in this opportunity please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however only candidates selected for an interview will be contacted.

Remote Work : Employment Type :

Full-time

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Experience : years

Vacancy : 1

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