Receptionist

Volkswagen; Vaughan; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Group benefits

RRSP program

Work-life balance

Training and support

Boot allowance

Corporate support

Mentorship and development

Career opportunities

Job summary

Volkswagen Villa is seeking a part-time Receptionist to join our team in Vaughan. You will manage front-desk communications, answer calls, and greet customers in a professional, friendly manner at all times.

The role requires excellent communication and customer service skills, previous reception experience, and proficiency with Microsoft Office. A dealership background is a plus; benefits and growth opportunities are offered.

Qualifications

• Excellent communication and customer service skills.
• High school diploma or equivalent.
• Previous reception/customer service experience.
• Experience in a dealership setting is an asset.
• Experience operating a multi-line telephone system.
• Proficiency in Microsoft Office (Word/Excel).
• Professional appearance and friendly disposition.
• Ability to work efficiently in a high-pressure environment.

Responsibilities

• Handle incoming calls and direct to the appropriate party.
• Take detailed messages with caller information.
• Provide basic information to general inquiries.
• Maintain and update customer files.
• Assist with clerical tasks and administrative duties.

Skills

Excellent communication

Customer service

Multi-line telephone system

Microsoft Office (Word/Excel)

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Telephone system

Job description

Volkswagen Villa is looking for a Receptionist to join our team!

How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are part of a premier network of luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Due to our continued growth, our Volkswagen Villa dealership is currently looking for a Part-Time Receptionist to join their fantastic team!

We offer competitive salaries and generous benefits!

• Excellent Group Benefits package
• Group RRSP Contribution program
• Work/life balance
• Training and support programs
• Boot and tool allowance
• Corporate support
• Mentorship and development
• Unlimited careers opportunities within our automotive group

Job Purpose:

The Receptionist is responsible for the dealerships telephone communications and reception. This position accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner. The dealership's front-line contact with the public and must represent the dealership in a professional, and friendly manner at all times.

Job Duties:

• Accepts all incoming calls and determines whether the person being called should be interrupted
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take detailed messages, including the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to the appropriate parties in a timely manner
• Provide basic information to callers who have general inquiries
• Prepare and update customer files
• Obtain customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales
• Perform clerical and administrative and other duties as assigned

Requirements:

• Excellent communication skills and customer service; including written and verbal skills to communicate with all levels of the organization and its executive team
• High school diploma or equivalent
• Previous experience as a reception/customer service role
• Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset
• Experience operating a multi-line telephone system
• Ability to prepare business memos, letters, etc.
• Strong knoweldge of Microsoft Office products, including Excel and Word
• Ability to maintain filing systems and database
• Professional appearance & friendly disposition
• Ability to work efficiently in a high-pressure enviornment.

Personal Attributes:

• Passion, motivation, focus and leadership skills
• Results focused approach
• Team player
• Ability to influence, negotiate, and mediate effectively
• Strong attention to detail
• Ability to maintain confidentiality and professionalism
• Excellent interpersonal and team building skills
• Strong time management and organizational skills
• Honest, courteous and able to demonstrate strong work ethics
• Drive and ability to work with minimum supervision

We thank all applicants for their response; however, only those considered for an interview will be contacted.

AWIN Advanced Body Shop | North York is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).