Receptionist

STEMCELL Technologies Inc; Vancouver; On-site; CAD 47,000 - 63,000; Full time

Job summary

STEMCELL Technologies is seeking a Receptionist to be the first point of contact for visitors at our Greater Vancouver locations, with roles at both Vancouver headquarters and Burnaby campus.

Responsibilities include greeting guests, managing logs, badges, parking passes, and supporting facilities by tracking service requests in JIRA, plus assisting new hires with seating and name badges.

Qualifications

• Post Secondary Certificate, Diploma, or Bachelor's Degree.
• 1-3 years of experience in reception, administrative support, and/or customer service required.
• Excellent customer service and problem-solving skills, with the ability to adapt and work effectively both independently and within a team.
• Excellent organizational and time management skills.
• Strong computer skills, including proficiency with Google Workspace and learning new systems.

Responsibilities

• Greet visitors and maintain accurate visitor and delivery logs, as well as answering and transferring calls and emails.
• Provide, monitor, and manage access badges and parking passes.
• Order and manage office supplies and coordinate the receipt and distribution of daily mail, deliveries, and courier packages.
• Support Facilities operations by tracking and updating service requests and work orders in JIRA.
• Provide new hire support, including preparing name badges and nameplates, and updating seating charts.

Skills

Customer service

Administrative support

Reception

Communication

Education

Post Secondary Certificate, Diploma, or Bachelor's Degree

Tools

Google Workspace

Job description

Job Description Summary

Are you looking to start your career in a fast-paced and collaborative environment? If you’re an organized, proactive, and a customer service oriented individual who enjoys helping others, and works well both on your own and as part of a team, then this position at STEMCELL Technologies - Canada’s largest biotech company - may be for you!

As a Receptionist, you will be our first point of contact for visitors at STEMCELL, providing logistical and administrative support at our Greater Vancouver locations!

Please note that there are two positions available - one at our Vancouver headquarters and one at our Burnaby campus.

• Vancouver Headquarters: 1618 Station Street, 8am - 4pm
• Burnaby Campus: 2700 Production Way, 7am - 3pm

Job Description

Duties and Responsibilities

• Greet visitors and maintain accurate visitor and delivery logs, as well as answering and transferring calls and emails

• Provide, monitor, and manage access badges and parking passes

• Order and manage office supplies and coordinate the receipt and distribution of daily mail, deliveries, and courier packages

• Support Facilities operations by tracking and updating service requests and work orders in JIRA

• Provide new hire support, including preparing name badges and nameplates, and updating seating charts

Knowledge and Qualifications

• Post Secondary Certificate, Diploma, or Bachelor's Degree

• 1-3 years of experience in reception, administrative support, and/or customer service required

• Excellent customer service and problem-solving skills, with the ability to adapt and work effectively both independently and within a team

• Excellent organizational and time management skills

• Strong computer skills, including proficiency with Google Workspace and learning new systems

#LI-KL1 #LI-Onsite #Nonbench

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

$47,300.00 - $62,700.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.