Receptionist

TAL Life LTD; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A financial services firm in Toronto is seeking a Receptionist to be the first point of contact for visitors and employees. The successful candidate will manage calls, assist with office logistics, and help maintain a welcoming environment. Excellent communication skills, strong organizational abilities, and experience with Microsoft Office Suite are essential. This is an on-site position working five days a week.

Benefits

Competitive compensation and benefits

Wellness programs

Inclusive work environment

Qualifications

• Previous experience in office coordination or administrative roles preferred.
• Ability to work independently and as part of a team.
• Professional and adaptable in a customer-service-oriented approach.

Responsibilities

• Greet and welcome visitors in a professional manner.
• Answer, screen, and forward incoming calls.
• Handle client inquiries promptly and professionally.
• Maintain cleanliness and organization of communal areas.
• Assist with onboarding new hires and office logistics.

Skills

Excellent communication skills

Strong organizational skills

Proficient in Microsoft Office Suite

Attention to detail

Customer service orientation

Tools

Space IQ

Microsoft Outlook

Microsoft Teams

Job description

We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard. Our approach to employee experience is tailored to your needs and ambitions:

• Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.
• Your Growth & Empowerment: We have ambitious growth goals for our firm, which makes us a great place to advance your career.
• Your Rewards & Recognition: We deeply value our people and their contributions and that’s reflected in our competitive compensation and benefits packages and our collaborative culture.
• Your Wellness Your Way: We strive to create a healthy work environment and we offer programs designed to support our employees’ wellbeing.

What we are looking for:

The Receptionist is a key point of contact for visitors and employees, responsible for providing excellent customer service while performing a variety of administrative, clerical, and office support tasks. This role works closely with the Office Management Team to ensure the smooth operation of daily activities for all Toronto divisions. The Receptionist will play a central role in maintaining a welcoming environment, supporting office logistics, and assisting with special events and employee initiatives.

Your responsibilities:

Greet and welcome visitors, ensuring they are directed to the appropriate person or department in a professional and courteous manner.

Answer, screen, and forward incoming calls for all Toronto divisions.

Handle client inquiries promptly and professionally, directing calls or emails to the relevant staff members.

Process and sort all incoming and outgoing mail, couriers, and faxes for Toronto employees, ensuring timely distribution and dispatch.

Maintain cleanliness and organization of the reception area, kitchens, meeting rooms, and common spaces.

Utilize various office software applications, including Microsoft Outlook, Teams, spreadsheets, and Space IQ (office facilities management program), to ensure smooth office operations.

Assist with the onboarding process for new hires, providing a welcoming experience and supporting the Office Management Team with new employee setup.

Assist with the loading and emptying of dishwashers, ensuring the cleanliness of communal areas.

Coordinate the pick-up and delivery of IT equipment as needed.

Beyond Front Desk Receptionist responsibilities, this role supports seamless office operations and provides:

Ensure important office management documents on the shared drive are kept up to date and organized.

Support the planning and execution of fundraising initiatives to boost engagement and results."

Assist with setup for events and initiatives in the Toronto office.

Track new hires and employee departures, ensuring accurate records are maintained for building access.

Overseeing the booking and scheduling of meeting rooms through Outlook.

Assist with catering arrangements, room setup, and event coordination, working closely with the Office Management Team.

Assist with Fire Safety and Joint Health and Safety Committee (JHSC) initiatives, including attending training sessions and conveying safety information to staff. Ensure that health and safety guidelines are clearly communicated and followed in the office.

Please note: This is an on-site position requiring the successful candidate to work from our Toronto office five days a week.

Must have requirements to be successful in this role:

Excellent communication skills, both written and verbal.

Strong organizational skills with the ability to multitask and prioritize.

Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams) and experience with office management software (e.g., Space IQ).

Ability to work independently and as part of a team.

Previous experience in office coordination, front desk support, or administrative roles is preferred.

Strong attention to detail and ability to maintain confidentiality.

Professional, poised, personable and adaptable with a customer-service-oriented approach.

#LI-Hybrid

For all positions in Quebec (Montreal and Laval), proficiency in French, both spoken and written, is mandatory. Working English proficiency is also required in order to serve our offices and clients around the world.

Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset, and our goal is to create an inclusive and equitable environment where everyone can achieve their true potential.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or on the basis of disability, genetic information or any other federal, state, or local protected class. Fiera Capital will not tolerate any form of discrimination or harassment.

All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance, and business needs. We are pleased to receive applications from qualified individuals from a variety of backgrounds. Job applicants who are individually selected for an interview will be notified that accommodations are available upon request. If a selected participant requests accommodation, Fiera Capital shall consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability.

Please stay vigilant and never share personal or confidential information during this hiring process, unless it is through Mintz Global Screening, the secure platform we use to exchange such information. If in doubt, or if you think you have been a victim of fraudulent manoeuvres during your hiring process, please contact us.

Please note that job titles indicated in job postings may differ from internal job titles. Accordingly, offers of employment may not reflect job titles indicated in job postings.

We thank all applicants for their interest in a career with Fiera Capital. We will only contact those selected for an interview.

About Us

With approximately CAD $167.1 billion in assets under management as of December 31, 2024, Fiera Capital, an independent firm, is one of Canada’s leading investment managers. We deliver customized multi-asset solutions across public and private market asset classes to institutional, financial intermediary and private wealth clients across North America, Europe and key markets in Asia. We strive to be at the forefront of investment-management science, and we are passionate about creating sustainable prosperity for clients. Fiera Capital is recognized for our talented people. Our teams collaborate and seek to draw on the global industry’s most innovative and diverse offerings to craft strategies that meet the needs of any client, anywhere they are located.