Receptionist

Dermapure group; Richmond Hill; Hybrid; CAD 40,000 - 52,000; Full time

Job summary

Dermapure is seeking a friendly front desk receptionist for our Richmond Hill clinic to greet clients, manage appointments, and coordinate communications.

Requirements include a high school diploma, at least two years in a similar role, and marketing/social media experience. Fluency in English, Cantonese and Mandarin is required. You will support daily operations and assist with administrative tasks in a fast-paced aesthetics environment.

Qualifications

• High school diploma required.
• At least two years of experience in a similar role.
• Marketing and social media experience a plus.
• Languages: English, Cantonese & Mandarin.

Responsibilities

• Greet customers when they arrive at the clinic and provide outstanding customer service.
• Create a file for each new customer and update existing customer files.
• Answer phone calls and reply to customer e-mails with understanding of aesthetic procedures.
• Book customer appointments and manage the appointment calendar.
• Prepare customer files for next-day appointments.
• Implement the clinic’s opening and closing procedures.
• Manage correspondence and postal mail.
• Coordinate daily treatments with the consultant.
• Manage the clinic’s information inbox.
• Maintain reception, boutique, and waiting areas stocked and organized.
• Order office supplies and beverages.
• Balance daily reports and transfer receivables to accounting.
• Ensure cash in register and notify supervisor as needed.
• Prepare customer invoices and verify invoices daily.

Skills

Customer Service

Office Administration

Marketing & Social Media

Bilingual English/Cantonese/Mandarin

Education

High school diploma

Office administration training

Job description

*The candidate must be fluent in Mandarin or Cantonese*Are you passionate about beauty and medical aesthetics? Do you enjoy taking care of clients by offering personalized solutions that meet their needs and expectations?

Dermapure is the leading name in non-invasive medical aesthetics, combining expertise with cutting-edge technology. With 68 clinics across Canada, our philosophy is based on offering high-end, innovative, and non-surgical treatments designed to rejuvenate the skin while ensuring visible, natural, and long-lasting results.

Responsibilities -

• Greet customers when they arrive at the clinic and provide outstanding customer service;
• Create a file for each new customer and update existing customer files;
• Answer phone calls and reply to customer e-mails with a keen understanding of aeshetic procedures;
• Book customer appointments and manage the appointment calendar;
• Prepare customer files for next-day appointments;
• Implement the clinic’s opening and closing procedures;
• Manage correspondence and postal mail;
• Establish the day's treatments in collaboration with the consultant;
• Manage the clinic’s info e-mail inbox;
• Ensure that the reception area, boutique area and waiting area are properly maintained and stocked;
• Order office supplies and beverages;
• Close batches, balance daily reports and transfer receivables to accounting;
• Ensure availability of cash in the register and notify the person in charge;
• Prepare customer invoices and verify invoices daily.

Qualifications -

• High school diploma required, office administration training (a significant asset);
• At least two (2) years of experience in a similar role;
• Possess Marketing and social media experience;
• Languages spoken and written: English, Cantonese & Mandarin;
• Committed to the well-being of the client;
• Effective communication skills;
• Demonstrates teamwork and collaboration;
• Integrity and trustworthiness;
• Shows initiative and autonomy;
• Able to plan and coordinate activities;
• Demonstrates rigor, reliability, and flexibility.

Our core values -

We care about our employees. We innovate to succeed. We dare to be different. We empower each other to rise.

Only selected candidates will be contacted for an interview. Dermapure is proud to offer equal opportunities to all candidates.