Receptionist

Linchpin Solutions, Inc.; Paradise; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in Paradise is seeking a Receptionist to provide exceptional customer service at the front desk. This role involves greeting visitors, handling calls, and administrative support. The ideal candidate will have strong communication skills, a detail-oriented mindset, and experience in customer service. Opportunities for growth and professional development are provided.

Qualifications

• 1+ years of general office experience in a related field.
• Understanding of customer service principles and practices.
• Ability to operate a switchboard and experience with office equipment.

Responsibilities

• Greet visitors and provide customer service.
• Answer and direct calls, take messages.
• Perform basic bookkeeping and data entry.

Skills

Customer service

Multi-tasking

Communication

Detail-oriented

Self-motivated

Education

Post-secondary office administration courses/certification

Tools

Microsoft Office

Google Suite

JD Edwards

Docusphere

Job description

Position Overview

Reporting to the Office Manager, the Receptionist's primary duties are to ensure there is always presence at the front desk to warmly greet all visitors and provide the highest quality of customer service. When guests arrive, be courteous, answer basic questions regarding the business, and provide customers with a brief explanation of the products and services Belfor offers. In addition to in-person greetings, the front desk receptionist is responsible for answering all incoming calls and the duties listed below. Always ensure all visitors sign in and out when entering and exiting the building. Direct persons to the correct destination in the building, and ensure all areas are explained, including bathrooms, kitchen, muster/assembly points, and emergency exits.

Job Duties

1. Answer and direct calls, screen calls as requested, route calls to proper recipients, take and relay messages as needed
2. Acquire knowledge of staff movements in and out of the organization
3. Provide customer service regarding all queries from the public and customers
4. Perform basic bookkeeping and data entry; provide general administrative and clerical support to all departments as required
5. Responsible for filing
6. Housekeeping tasks: ensure reception area, bathrooms, and kitchen/coffee areas are kept tidy at all times
7. Order, oversee, and maintain all office supplies
8. Monitor and maintain all office equipment, such as fax machines, telephones, and photocopiers
9. Receive and sort mail, coordinate mail flow, courier parcels and cheques
10. Schedule meetings and conference room bookings, arrange appointments, update calendars, and schedule follow-up appointments; take and report meeting minutes
11. Organize catering, make coffee, and set out food; order food such as fruit or cookie arrangements when required
12. Prepare correspondence and documents as requested
13. Schedule travel and meal allowances/per diems as required
14. Perform other administrative and operational duties as directed
15. Provide excellent customer service
16. Work under time constraints to meet specific deadlines
17. Ensure attention to detail and safeguard other people's property and information
18. Practice good housekeeping to ensure a safe and clutter-free worksite
19. Participate in safety principles and practices; follow all safety policies and procedures, including safe operation of machines and equipment
20. Comply with all Belfor policies, procedures, and legislative requirements
21. Attend all Belfor sponsored training courses

Qualifications

• Post-secondary office administration courses/certification preferred
• 1+ years of general office experience in a related field
• Construction/Restoration/Insurance experience preferred
• Understanding of customer service principles and practices
• Quick learner, detail-oriented, and self-motivated
• Professional personal presentation
• Ability to operate a switchboard
• Experience with office equipment (telephone, copiers, scanners, fax, printers, etc.)
• Keen eye for detail
• Ability to work independently or within a team
• Strong written and verbal communication skills
• Proven ability to multi-task in a fast-paced environment
• Intermediate experience with Microsoft Office, Google Suite; JD Edwards and Docusphere are assets
• Willing to work evenings, on-call, and weekends when requested
• Periodic travel may be required
• Criminal Record Check

Physical Demands

• Frequent lifting from 5-40 lbs., unassisted (35-65% of the time)
• Occasional lifting over 41 lbs., assisted (up to 50% of the time)
• Access to and mobility in tight spaces
• Sustained periods of standing, sitting, walking, bending, and kneeling

BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those selected for an interview will be contacted. We thank all applicants for their submissions.