Receptionist

FCT; Oakville; On-site; CAD 38,000 - 50,000; Full time

Job summary

FCT, a top employer in Canada, is seeking a dedicated receptionist to manage front desk responsibilities. The role involves welcoming visitors, operating the switchboard, and addressing administrative inquiries. Ideal candidates will possess strong customer service skills and administrative experience.

Benefits

Comprehensive benefits including virtual healthcare

Group retirement savings plan with company match

Paid holidays and generous time off

Hybrid work arrangements

Paid volunteer opportunities

Qualifications

• 5+ years of experience as a receptionist or Front Office Representative.
• Experience in customer-facing roles.
• Knowledge of using Microsoft Office, especially Word, Excel, and Outlook.

Responsibilities

• Provide welcome to visitors and assist with inquiries.
• Operate switchboard and handle telephone inquiries.
• Manage facilities queries and meeting room bookings.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a receptionist

HERE’S HOW YOU’LL CONTRIBUTE:

• Provide the welcome to all FCT visitors, directing them to electronically signing in and assisting them with any questions they have.

• Operate switchboard, handle general telephone inquiries and pass on messages to FCT staff.

• Receive and sign for deliveries and inform addressees.

• Respond to facilities queries and requests from staff and direct them to facilities team.

• Respond to internal inquiries for meeting rooms and arrange bookings for events and trainings.

• Accessing facilities’ FAMIS system to direct, sort, enter and close work orders.

• Assist with facilities invoices submission, processing and recording.

• Handling office supplies approvals and ordering

• Assisting with mail room duties as requested.

HERE’S WHAT YOU’LL BRING:

• Demonstrate experience in a customer facing role, with a passion for providing excellent customer service

• Knowledge of using Microsoft office, especially Word, Excel and Outlook

• Excellent communication skills both orally and written

• Excellent administrative skills, process driven with high attention to detail

• Organized approach to work and time management

• Self-motivated with willing to do attitude and professionalism

• Excellent interpersonal skills, team player and proactive communicator

• Awareness of H&S policy and practice.

• High school diploma or GED

• More than five years of experience as a receptionist or Front Office Representative

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.