Receptionist

BrokerLink; Lethbridge; On-site; CAD 40,000 - 50,000; Full time

Job summary

BrokerLink, a leader in insurance services, seeks a dedicated Receptionist for their Lethbridge branch on a permanent basis. The role involves managing client inquiries, ensuring excellent customer service, and supporting operational tasks. This position offers competitive salary and flexible benefits including health and dental coverage, a personal spending account, and generous paid time off.

Benefits

Flexible health and dental benefits

Personal spending account

RRSP with company matching

Employee Share Purchase Plan

Dress for your day policy

Competitive salary with bonus potential

Employee discount program

Paid Time Off including 3 weeks vacation

Qualifications

• 1-5 years' office experience required.
• Strong communication and multitasking abilities.
• Experience with digital tools is a plus.

Responsibilities

• Manage client inquiries and walk-in traffic.
• Process payments and handle incoming/outgoing mail.
• Promote digital tools and gather client feedback.

Skills

Customer focus

Conflict resolution

Communication

Keyboarding

MS Office proficiency

Education

High School or Post-Secondary education

Tools

MS Office

Epic

Job description

Being a part of BrokerLink means you live our values: act with integrity, respect others, have a customer-driven mindset, strive for excellence, and treat others with generosity. These values support our diversity and inclusion efforts to ensure a respectful and inclusive work environment.

We seek like-minded individuals committed to providing the highest level of customer service and professionalism.

We invest in our team members because your success is our success. Our purpose, "we’re here to help people," motivates us to retain and develop talented individuals. We offer numerous growth opportunities in an environment that values our most important assets: you. With over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Receptionist to join BrokerLink at our Lethbridge branch on a Permanent FT Basis.

As part of our employee promise, here are some benefits of working with us:

• Flexible health and dental benefits
• Personal Spending account for healthy lifestyle investments
• RRSP with company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) with matching
• Dress for your day policy
• Competitive salary with bonus potential
• Employee discount program (Apple, Bell, Rogers, etc.)
• Paid Time Off including personal, volunteer, exam/study, jury duty, starting at 3 weeks vacation
• Recognition as one of Canada's best employers (e.g., Kincentric 2024)

Role Responsibilities:

• Manage client inquiries and walk-in traffic
• Provide excellent customer service to meet client needs
• Process payments, deposits, and account coding
• Print and mail documents as requested
• Handle incoming/outgoing mail, faxes, couriers
• Assist with special tasks as needed
• Promote digital tools like Intact Client Centre and BrokerLink Connect
• Encourage client feedback via Satmetrix surveys and Google Reviews for continuous improvement

Candidate Requirements:

• High School or Post-Secondary education
• 1-5 years' office experience
• Proficiency in keyboarding and MS Office
• Strong customer focus and conflict resolution skills
• Ability to manage multiple priorities
• Excellent communication skills
• Experience with Epic is an asset

We thank all applicants for their interest. Only those selected for an interview will be contacted.

BrokerLink is committed to accessibility and accommodations are available upon request during the selection process.

We value diversity and aim to create an inclusive environment where all team members and customers feel welcome and appreciated.

Discover more about BrokerLink at our webpage.

Join our team and make a difference!