Receptionist

Airport Ford; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading automotive group is looking for a Part-Time Receptionist to ensure exceptional customer service in a fast-paced dealership environment. The role includes managing phone systems, greeting guests, and handling various administrative tasks. Ideal candidates will bring strong focus on customer experience, organizational skills, and a proactive attitude.

Benefits

Training & Development opportunities

Career advancement potential

Full benefit programs

Qualifications

• Minimum High School Diploma; Post-secondary education preferred.
• Previous customer service/administrative experience required.

Responsibilities

• Providing exceptional customer experience and maintaining professional appearance.
• Operating a busy multi-line phone system and guest greetings.
• Performing various administrative duties including CRM tracking and inventory management.

Skills

Customer service

Problem-solving

Organization

Initiative

Communication

Education

High School Diploma

Post-Secondary Education

Job description

Airport Ford Lincoln is a proud member of the AutoIQ Dealership Group. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.

We are currently seeking a Part-Time Receptionist to join our team of customer-focused professionals within our high volume and process-driven dealership.

Purpose / Summary of Position :

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role, achieving targeted goals and objectives, ongoing collaboration with fellow team members and improving efficiencies whenever possible.

As the “director of first impressions” for the dealership, the Receptionist maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff and maintains a positive and courteous demeanour in all interactions. In addition to operating a busy multi-line phone system, in-person guest greeting and sales coordination, the Receptionist is also responsible for various administrative duties which may include posting payments, new and used inventory stock-in, dealer trade coordination, CRM tracking and other administrative functions as required.

Required Qualifications :

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess :

• Minimum High School Diploma
• Post-Secondary Education Preferred
• Previous customer service / administrative experience required

Why AutoIQ?

• Progressive and innovative Auto Group
• Career development– we provide opportunities for advancement all the way up to ownership in the business
• Training & Development – We believe in and are committed to training our people for success
• A chance to be a part of a fun, collaborative culture based on shared core values and operating principles across our stores
• Commitment to an exceptional employee experience
• Collaborative work environment & group support
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program

Qualified applicants are invited to apply with resume and cover letter.

AutoIQ is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs / requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing .