Receptionist

The Salvation Army International; Grande Prairie; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Career development opportunities

Job summary

The Salvation Army in Grande Prairie is seeking a detailed and people-focused Receptionist to welcome clients and the public, handle inquiries, and provide administrative support. This full-time role includes scheduling, documentation, and assisting with special programs and hampers distributions as part of community services.

The successful candidate will maintain confidential records, coordinate mail and supplies, and support the Intake Worker with client intakes and assessments.

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to handle confidential information with discretion.
• Attention to detail and organizational skills are required.
• Ability to work independently and as part of a team.

Responsibilities

• Perform general office duties including answering calls, directing inquiries, and greeting visitors.
• Schedule meetings, prepare agendas, take minutes, and maintain filing systems.
• Process mail, order supplies, and manage office equipment maintenance.
• Support Intake Worker with client intakes and URIKA assessments as needed.

Skills

Strong communication

Confidentiality

Interpersonal skills

Teamwork

Education

High School diploma

Post-secondary certificate

Tools

Microsoft Office

Office equipment

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: Position Purpose summary

The Receptionist provides a welcoming and professional environment for clients and the public who are seeking assistance and information relating to the Grande Prairie Community & Family Services. This position supports the effective and efficient delivery of programs and ministry through reception, scheduling, administrative support, special events and office equipment and procedures.

Responsibilities

• Administration Perform general office duties such as answering and directing phone and other inquiries; check/action emails; greet and escort visitors; file documents electronically or manually; photocopy/distribute materials; send/receive fax/email material as requested; resolves routine inquiries. Handles and ensures the protection of extremely confidential and sensitive employee/officer/client and/or program files. Maintains an efficient filing system. Builds and maintains databases (e.g., employee/volunteer information, contact lists, inventory, hours worked and statistics in Link 2 Feed.) Draft and type correspondence (i.e., letters, dictation, acknowledgements) Draft and prepare presentations, brochures, fliers, advertisements for social media (e.g., Facebook, Instagram, Radio stations and TSA Grande Prairie website). Schedule meetings, prepare agendas, take minutes; type and circulate minutes Distribute incoming mail to appropriate persons. Process outgoing mail. Order stationery supplies and maintain adequate inventory of office and other supplies as needed. Arrange for maintenance of office equipment. Prepares hampers for Intake Worker to distribute to clients Provides back-up support to Intake Worker as needed with client intakes and URIKA assessments with Pathway of Hope participants Regularly involved in the distribution of client hampers which involves applying average force of up to 20 pounds alone or up to 45 pounds with co-worker assistance Provide support to the Christmas Assistance Program (e.g., Christmas applications, hamper distribution, toy distribution)
• Finance Accepts monetary donations and prepares temporary receipts Maintains gift card logs during Christmas Perform other position-related duties as assigned.
• CRITICAL RELATIONSHIP MANAGEMENT Governance Boards and Councils: None Internal: Corps officer(s), staff, volunteers External: Vendors/suppliers, clients, donors, community
• MANAGERIAL/Technical Leadership RESPONSIBILITY: Reports directly to Community Family Services Manager or designate
• FINANCIAL AND MATERIALS MANAGEMENT: Accepting monetary donations, writing temporary receipts, gift card logs Maintains a supply inventory in office supplies The incumbent has no input into the annual budget
• WORKING CONDITIONS: Working environment is typically in the office in generally agreeable conditions. Moderate physical effort/dexterity and range of motion. May sit at a computer for varied periods of time Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required. Regular duties involve applying average force of up to 20 pounds alone or up to 45 pounds with co-worker assistance Some travel required – banking, post office, administrative-related errands The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience

Qualifications: Education, Qualifications and Certifications: Completion of a High School diploma Completion of formal post-secondary /college certificate program and/or specialized courses or certification Experience and Skilled Knowledge Minimum of two (2) years of prior related experience including administrative/secretarial experience. Proficiency in all Microsoft Office products Experience dealing with office equipment and tools. Alternative combinations of education and experience may be considered.

Skills and Capabilities

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Sound interpersonal, written and verbal communication skills.
• Attention to detail and aptitude for thoroughness, consistent follow-up skills and flexibility.
• Sound problem solving and analytical skills.
• Able to work independently and as part of a team.
• Professional, service-oriented approach internally and ex Exceptional organization, prioritizing and time management skills.
• Self-motivated and disciplined self-starter.

Compliance and Legal

Must comply with all Salvation Army policies, procedures and associated legislation. Participate in mandatory orientation training Treat the property of The Salvation Army with due care and caution. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Valid Alberta Class “5” Driver’s License, personal vehicle and insurance is required; an original copy of a current Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion is required. Provide an original copy of a Background Check screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment. May require screening through The Salvation Army Abuse Registry Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Working Status

This is a full-time position. Weekly scheduled hours:40

Compensation

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Perks

• Health and dental benefits, paid vacation and sick time, RRSP’s
• Opportunities to expand my skills and advance careers as together we build a culture of continuous learning and growth

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.