Receptionist

The Salvation Army International; Calgary; On-site; CAD 2,644,000 - 3,334,000; Part time

Benefits offered by this job

Health and dental benefits

RRSPs

Paid vacation and sick time

Flexibility at work

Job summary

The Salvation Army International is seeking a part-time Receptionist to be the first point of contact for the Community and Family Support Services office in Calgary. The role involves handling calls, emails, visitor intake, and basic administrative tasks.

Responsibilities include calendar management, document processing, and support for various projects while ensuring confidentiality and professional service in a busy office environment.

Qualifications

• Completion of high school diploma.
• Two years of related secretarial or administrative experience.
• Working knowledge of Office365.

Responsibilities

• Answer telephone and manage emails; greet visitors and direct to appropriate staff.
• Handle mail, parcels and document filing (electronic/manual).
• Schedule appointments and maintain calendars; assist with minutes and reports.

Skills

Communication skills

confidentiality

Organization

Integrity

Multi-tasking

Interpersonal skills

Teamwork

Lifting up to 20 lbs

Education

High school diploma

Certified Office Diploma

Police Information Check

Vulnerable Sector Check

Child Intervention Check

Tools

Office365

Job description

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: Position Purpose Summary:

The Receptionist provides the first point of contact for people coming into or calling the Community and Family Support Services office.

Accountabilities:

Perform general office duties such as answering telephone, managing E-mails, etc. and direct and/or respond to enquiries; greet visitors and direct them to the appropriate person(s). File documents electronically or manually. May provide support with opening mail and processing outgoing mail; receiving and distributing parcels. Take calls/inquiries about space usage from community partners. Screen for program eligibility, book appointments, manage appointment calendars, and/or refer to appropriate staff and/or other programs. Receive donations and prepare temporary receipts. Register clients for programs, collect program fees and prepare receipts as needed. Prepare routine documentation such as forms, letters, emails and may keep records. Check documents for accuracy, sorts and prioritizes assignments within general guidelines. Assist in maintaining adequate office supplies; and keep the reception area clean and organized. Attend staff meetings and may be required to take minutes. Prepare and receive all paperwork for various projects and processes. Review information and client forms to ensure correct information and relevance. Perform other related duties as assigned, including supporting the Administrative Coordinator as required. Ensure tidiness and cleanliness of waiting area and café; ensure café is stocked and ready for client use. Prepare and receive all paperwork for various projects and processes. May keep and file program financial receipts. Log fridge temperature daily, as well as assist the Resource Specialists with ensuring the pantry area is organized and tidy. Provide administrative and/or special project support as assigned.

WORKING CONDITIONS:

This is a regular, part-time position at 26 hours per week. Working environment is typically in the office in generally agreeable conditions. May encounter upset/difficult clientele entering the building.

Education and Experience Qualifications:

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Education, Qualifications and Certifications:

Completion of high school diploma. Alternative combinations of education and experience may be considered. Certified Office Diploma is an asset. Police Information Check with Vulnerable Sector Search Child Intervention Check if working in the vicinity of children.

Experience and Skilled Knowledge Requirements:

Two years of related secretarial or administrative experience is required. Working basic knowledge of Office365 is required.

Skills and Capabilities:

• Good oral and written communication skills.
• Ability to maintain a high level of confidentiality.
• Good decision-making and organizational skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to multi-task and prioritize responsibilities (i.e., good judgement).
• Good interpersonal skills.
• Able to work cooperatively in a team setting.
• Ability to lift/move weights of up to 20 lbs. occasionally.

Compensation:

The target hiring range for this position is $19.19 to $24.00 with a maximum of $28.79. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you'll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.