Receptionist

Buff Wax Spot; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team at Buff Wax Spot in Edmonton as a Receptionist! Enjoy a fast-paced environment delivering excellent customer service while fostering a positive and energetic team culture. Responsibilities include managing client check-ins, maintaining a tidy workspace, and consistent communication with clients. Competitive wages, tips, and a supportive team await!

Benefits

Competitive hourly wages + tips + retail commissions

Paid sick days + mental health days

Paid vacation time

Work anniversary bonuses

Free waxing and discounts on retail products

Fun team-building events

Qualifications

• One year of experience in retail, service, salon, or office environments.
• Computer savvy, able to learn in-house software systems.

Responsibilities

• Provide high-quality client care and service.
• Maintain a clean work environment and perform salon duties.
• Manage time effectively during busy periods.

Skills

Customer service

Attention to detail

Communication skills

Job description

ABOUT BUFF WAX SPOT : Buff is Edmonton's original chain of wildly popular wax bars.

We perform friendly, quick, and clean full-body waxing services for ALL bodies.

We're top-rated, super-busy, and looking for Edmonton's finest to join our team as a Receptionist!

We pride ourselves on delivering friendly, professional, and meticulous hair waxing services to our clients.

We’ve spent the last seven years developing and demonstrating our core values: Respect, Openness, Consistency, Compassion, Support, and Humfunepo (our mashup of humour, fun, energy, and positivity). We’re looking for someone who can provide first-class customer experience and positively contribute to our team culture.

We love incredibly friendly and nice go-getters who are super-detail oriented, are known as neat-freaks (seriously, you gotta love cleaning), and love waxing! If this sounds exciting, see below for what we’re looking for. If it sounds like you, please submit your application!

QUALIFICATIONS : One year of previous experience in a similar environment (retail / service / salon / office). Computer savvy, including confidence with learning and using in-house software systems.

JOB SPECIFICATIONS

The Receptionist is a key member of the Buff Wax Spot Store Team and reports to the Store Manager / Studio Team Lead. You must be able to:

• Demonstrate 1 year of previous experience in a similar environment (retail / salon / restaurant / medical / office)
• Stand when required for your shift, bend often, participate in active cleaning of the shop, and occasionally lift items up to 10 pounds
• Manage time effectively and handle periods of high volume with ease
• Be computer savvy, including learning and using in-house software systems
• Provide the highest-quality service and client care with kindness, great conversation, friendly demeanor, and sense of humor
• Maintain a polished, fashionable, and business-appropriate appearance
• Show up on time and ready to work
• Greet clients professionally and courteously
• Be well-mannered with superb phone skills; ability to remain cool under pressure is critical
• Effectively check guests in and out, cash out clients, accurately input client information into booking software, and rebook appointments
• Accurately record tips and product commissions for Wax Techs
• Display excellent client service, communication, and organization skills
• Maintain a professional, orderly, and clean work environment
• Listen and communicate effectively
• Organize, be neat, and extremely clean-conscious
• Punctual and reliable
• High integrity with a great attendance record
• Ability to problem solve as issues arise
• Attention to detail, meticulous, and efficient
• Respectful and open to growth
• Assist with daily salon duties (laundering towels, sweeping, mopping, sterilizing implements, etc.)
• Perform daily inventory counts
• Streamline workflow and support team members
• Learn about retail products and provide guidance and assistance
• Meet or exceed product sales targets
• Recommend services and products to clients
• Educate on and sell wax after-care products
• Maintain retail stocks and keep the retail area clean and attractive
• Contribute to an energetic and creative environment that encourages teamwork
• Be self-motivated and goal-oriented
• Be a team player with flexibility to work evenings and weekends
• Support the company in achieving its goals
• Attend staff meetings and trainings

WHAT YOU GET :

As part of the Buff Wax Spot team, you will enjoy:

• A fun, well-managed, busy work environment that rewards your contributions
• Hands-on training with customer experience experts, brand representatives, and product reps
• Fun team-building events
• The opportunity to influence the growth of an exciting beauty start-up

Plus, you’ll receive:

• Competitive hourly wages + tips + retail commissions
• Paid sick days + mental health days
• Paid vacation time
• Work anniversary bonuses
• Free waxing and discounts on retail products

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