Receptionist

The Salvation Army Canada and Bermuda Territory; Calgary; On-site; CAD 26,000 - 33,000; Part time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a part-time Receptionist to be the first point of contact for visitors and callers at the Community and Family Support Services office. 26 hours per week and a supportive team environment.

Responsibilities include greeting visitors, handling inquiries, managing mail, scheduling appointments, and assisting with routine documents while upholding confidentiality and professional ethics.

Qualifications

• Completion of high school diploma required or equivalent. Certification in Office administration is an asset.
• Police Information Check with Vulnerable Sector Search is required. Child Intervention Check if working near children may be requested.
• Willingness to develop understanding and support for The Salvation Army's mission in Canada and Bermuda.

Responsibilities

• Answer telephone, manage emails, greet visitors, and direct inquiries.
• File documents, process mail, and handle courtesies and receipts as needed.
• Screen for program eligibility and book appointments; refer to staff and programs.
• Register clients for programs and collect program fees; prepare receipts.
• Maintain accurate documentation and assist with project paperwork as required.
• Support Administrative Coordinator and maintain tidy reception and waiting areas.
• Attend staff meetings and provide reception support as needed.

Skills

Oral and written communication

Confidentiality

Organization and prioritization

Multitasking

Interpersonal skills

Teamwork

Adaptability

Education

High school diploma

Certified Office Diploma

Police Information Check with Vulnerable Sector Search

Child Intervention Check (if working near children)

Tools

Office365

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

The Receptionist provides the first point of contact for people coming into or calling the Community and Family Support Services office.

Accountabilities:

• Perform general office duties such as answering telephone, managing E-mails, etc. and direct and/or respond to enquiries; greet visitors and direct them to the appropriate person(s).

• File documents electronically or manually. May provide support with opening mail and processing outgoing mail; receiving and distributing parcels.

• Take calls/inquiries about space usage from community partners.

• Screen for program eligibility, book appointments, manage appointment calendars, and/or refer to appropriate staff and/or other programs.

• Receive donations and prepare temporary receipts.

• Register clients for programs, collect program fees and prepare receipts as needed.

• Prepare routine documentation such as forms, letters, emails and may keep records.

• Check documents for accuracy, sorts and prioritizes assignments within general guidelines.

• Assist in maintaining adequate office supplies; and keep the reception area clean and organized.

• Attend staff meetings and may be required to take minutes.

• Prepare and receive all paperwork for various projects and processes.

• Review information and client forms to ensure correct information and relevance.

• Perform other related duties as assigned, including supporting the Administrative Coordinator as required.

• Ensure tidiness and cleanliness of waiting area and café; ensure café is stocked and ready for client use.

• Prepare and receive all paperwork for various projects and processes.

• May keep and file program financial receipts.

• Log fridge temperature daily, as well as assist the Resource Specialists with ensuring the pantry area is organized and tidy.

• Provide administrative and/or special project support as assigned.

WORKING CONDITIONS:

• This is a regular, part-time position at 26 hours per week.

• Working environment is typically in the office in generally agreeable conditions.

• May encounter upset/difficult clientele entering the building.

Education and Experience Qualifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Education, Qualifications and Certifications:

• Completion of high school diploma. Alternative combinations of education and experience may be considered.

• Certified Office Diploma is an asset.

• Police Information Check with Vulnerable Sector Search

• Child Intervention Check if working in the vicinity of children.

Experience and Skilled Knowledge Requirements

• Two years of related secretarial or administrative experience is required.

• Working basic knowledge of Office365 is required.

Skills and Capabilities:

• Good oral and written communication skills.

• Ability to maintain a high level of confidentiality.

• Good decision-making and organizational skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Ability to multi-task and prioritize responsibilities (i.e., good judgement).

• Good interpersonal skills.

• Able to work cooperatively in a team setting.

• Ability to lift/move weights of up to 20 lbs. occasionally.

Compensation:

The target hiring range for this position is $19.19 to $24.00 with a maximum of $28.79.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.