Receptionist

HUB International; Burnaby; On-site; CAD 35,000 - 43,000; Full time

Job summary

An established industry player is seeking a dynamic Receptionist to join their Burnaby office. In this full-time role, you will thrive in a fast-paced environment focused on client service. Your responsibilities will include managing a busy switchboard, greeting clients, and ensuring a welcoming atmosphere. The company values its employees and offers extensive training and development opportunities for career growth. Join a collaborative team that fosters innovation and integrity while making a significant impact in the insurance industry. If you are a self-starter with a passion for service, this is the perfect opportunity for you.

Benefits

Company matching RRSP contributions

Tuition financing

Flexible benefits options

Mental and physical wellness initiatives

Ongoing personal and career development

Qualifications

• 2 years of reception experience in a fast-paced environment.
• Strong customer service and multitasking skills are essential.

Responsibilities

• Answering and transferring incoming calls using a switchboard.
• Greeting customers both on the phone and in the office.
• Coordinating tasks between mailroom and reception.

Skills

Customer Service Skills

Communication Skills

Multitasking Skills

Switchboard Operation

MS Office (Word, Excel, Outlook)

Education

High School Diploma or Equivalent

Job description

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

Are you our next Receptionist? Do you thrive in a busy and fast-paced environment where client service is the focus? We are seeking someone with strong communication and client service skills to join our Burnaby location in a Regular Full-Time position.

Our Still Creek Branch/Office is in the Willingdon Business Park near Brentwood Town Centre. This location is easily accessible by the Gilmore Skytrain station with many shops, restaurants and other amenities nearby.

Requirements

1. 2 years of Reception experience in a fast-paced environment
2. Strong customer service experience and multitasking skills
3. Busy switchboard experience with multiple lines
4. Strong MS Office (Word, Excel, and Outlook)
5. Ability to work collaboratively as a key member of a team and independently
6. Good communication skills
7. Provide an organized, clean, and tidy environment, while efficient at carrying out duties
8. Work well in a structured professional environment

A Day in the Life

1. Answering and transferring incoming calls using a switchboard
2. Greeting customers (on the phone and in the office)
3. Liaising with office and building maintenance firms
4. Coordinating tasks between mailroom and reception
5. Courier duties (arrange pick-ups, maintain stock, deliveries, and distribution)
6. Placing and tracking usage of orders for various stock for the office
7. Assisting with the setup of new employees (phone, name plate)
8. Distribution of e-faxes
9. Training and cross-training relief staff and new staff
10. Placing service calls for office machinery

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

1. Company matching RRSP contributions
2. Tuition financing and career-related training and development
3. Customizable flexible benefits options for you and your family
4. Mental and physical wellness initiatives
5. A positive, collaborative and team-oriented environment
6. Ongoing personal and career development

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.

The expected salary range for this position is $35,000 to $43,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions. We invest in our employees! Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

Our Culture Starts with You

1. We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
2. We want you to be INNOVATIVE and open to sharing your ideas
3. You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
4. You are a TEAM PLAYER who positively impacts those around them; We MOTIVATE each other to GROW TOGETHER
5. You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Office Administration & Clerical

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent