Reception - Part Time - Hazelton Place (2025-8387)

Verve Senior Living; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading senior living community as a Receptionist, where you'll be the heart of the residence and ensure a warm welcome for residents and visitors. Your role will involve providing exceptional customer service, supporting management with clerical tasks, and maintaining a pleasant reception area. If you have strong communication skills and a passion for service, we invite you to apply and make a difference in the lives of older adults.

Qualifications

• Minimum two years' experience in a receptionist or clerical role within a hospitality setting preferred.
• Basic bookkeeping experience is considered an asset.
• Resident-oriented individual whose values align with those of the residence.

Responsibilities

• Welcome and greet residents and visitors; answer and direct telephone calls professionally.
• Provide clerical support to management and staff (data entry, photocopying, filing).
• Assist in ordering, maintaining, and monitoring office supplies and inventory.

Skills

Effective communication skills

Problem-solving skills

Multi-tasking skills

Proficient in computer skills

Education

Minimum of grade 12 education

Tools

Microsoft Office Suite

Job description

Description

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Want to join us?

Accountability & Objective

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile, and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the direction of the Office Manager, they provide administrative support including clerical and reception duties for the efficient operation of the residence.

Background/Qualifications

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Proven typing and general office administration skills.
• Effective communication skills, both written and verbal, in English.
• Ability to work with minimal supervision and demonstrate strong problem-solving skills.
• Proficient in computer skills (Microsoft Office Suite, Word, Excel).
• Demonstrated multi-tasking skills and ability to work independently and in a team.
• Resident-oriented individual whose values align with those of the residence.

Key Responsibilities

• Participate in and adhere to continuous quality improvement standards.
• Welcome and greet residents and visitors; answer and direct telephone calls professionally.
• Assist in ordering, maintaining, and monitoring office supplies and inventory.
• Handle inquiries, including marketing calls, and direct them appropriately.
• Coordinate with Marketing for resident move-ins, including welcome packages, orientations, and key allocations.
• Provide clerical support to management and staff (data entry, photocopying, filing, spreadsheets, etc.).
• Monitor incoming and outgoing residents, guests, and visitors to ensure security.
• Maintain a tidy reception area.
• Process mail, accept deliveries, and manage paperwork flow.
• Record and store lost property.
• Track guest meals and revenues using POS systems and other services.
• Manage communications and public relations with residents, families, staff, and the public.
• Assist with setup and takedown of programs, activities, and events as needed.
• Create and distribute daily resident census reports.
• Maintain contact lists (residents, emergency contacts, families).
• Ensure effective communication with co-workers and supervisory staff.
• Perform other duties as assigned.
• Comply with all policies, mandatory training, and safety regulations, including health and safety legislation and fire prevention programs.

All employment offers are subject to a Criminal Background Check. We thank all applicants; only those under consideration will be contacted.

Verve Senior Living is committed to an inclusive, equitable, and accessible workplace. If you require accommodations during the recruitment process, please inform us.