Reception/Office Assistant

Company Description

Balanced Numbers is a comprehensive business‑support provider, offering bookkeeping, corporate and personal tax preparation, administrative support, business consulting, and business‑plan development. We cater to the diverse needs of businesses—from startups to established enterprises—ensuring efficiency and effectiveness in every aspect of operations. Our mission is to become the one‑stop shop for your business needs, empowering our clients to focus on growth while we handle the numbers and the admin.

Role Description

We’re hiring a full‑time, on‑site Reception & Office Assistant in Fort McMurray, AB. Reporting directly to the business owner, you’ll:

• Be the face and voice of our office:
• Greet visitors warmly and manage all incoming calls, emails, and mail
• Maintain a tidy, welcoming reception and waiting area
• Keep the day running smoothly:
• Manage calendars: schedule, confirm, and remind clients of appointments
• Coordinate meeting rooms, prepare agendas/materials, and take minutes as needed
• Support administrative operations:
• Perform data entry, photocopying, filing, and light bookkeeping tasks
• Prepare client correspondence, invoices, and basic reports
• Deliver exceptional service:
• Act as a primary point of contact for clients—resolving inquiries, routing calls, and providing follow‑up
• Anticipate client needs and flag opportunities for process improvement
• Proactively solve problems:
• Identify gaps in procedures or workflows and propose reasonable, actionable solutions
• Take initiative to tackle tasks without waiting for direction
• Adapt and collaborate:
• Work closely with the business owner to reprioritize tasks on the fly
• Jump in on ad‑hoc projects as required

Qualifications

• Minimum 5 years’ experience in an office or receptionist role (accounting‑office experience is a plus)
• Proven self‑starter: you don’t wait to be asked—you spot what needs doing and act on it
• Excellent phone etiquette and front‑desk presence
• Strong clerical skills (typing, filing, data entry) and proficiency with MS Office (Word, Excel, Outlook)
• Outstanding communication and customer‑service skills—both verbal and written
• Ability to multitask, follow instructions, and adapt to changing priorities
• Experience in identifying operational inefficiencies and devising practical improvements
• Thrives in a small‑team environment yet able to work independently

What We Offer

• Health benefits post probationary period
• Paid vacation
• Professional development
• A collaborative, supportive culture where your voice is heard and you can grow your skill set

Why Join Us?

At Balanced Numbers, you’ll be part of a close‑knit team that values integrity, accuracy, and seeing clients succeed. You’ll gain exposure to all facets of a growing professional‑services firm—and play a key role in creating the positive client experiences that set us apart.

How to Apply

Please send your resume and a brief cover letter outlining your relevant experience to info@balancednumbers.ca with the subject line “Reception & Office Assistant – Fort McMurray.” Applications will be reviewed on a rolling basis until filled. We thank all applicants for their interest; only those selected for an interview will be contacted.