Reception Manager

THE PIG Hotel | B Corp; Keswick; On-site; CAD 48,000 - 57,000; Full time

Job summary

A boutique hotel is seeking a passionate Reception Manager to lead their team of friendly receptionists. You will ensure high service standards at the front desk and maintain essential communication with all departments. The ideal candidate has prior experience in a reception role and is knowledgeable in Opera Fidelio. This position offers great perks such as free staff stays and discounts on food and beverages.

Benefits

Staff stays – free B&B

35% discount on food, beverages & treatments

Meals on duty

Annual holiday increase (up to 33 days)

Take home goods – cost price

Free access to GP services and counselling

Learning & development courses

Anniversary vouchers – dinner with wine for 2

Qualifications

• Experience as a Reception Manager or in a similar role is essential.
• Proficient in managing teams and maintaining high service standards.

Responsibilities

• Lead the team of receptionists to ensure high service standards.
• Oversee the effective running of the front office.
• Conduct duty management shifts as required.

Skills

Customer service

Attention to detail

Communication

Tools

Opera Fidelio

Job description

Location: THE PIG - on the beach, Studland, BH19 3AU

Salary: Up to £30,500 per annum depending on experience. OTE £33,090 per annum, including tronc.

Hours: 35 hours per week, over 5 days.

We are currently looking for a passionate and customer focused Reception Manager to lead our team of friendly Receptionists.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As our Reception Manager you will be responsible for the effective running of the front office, managing the team of receptionists to ensure all duties are completed to a high standard. We are looking for someone who loves to make guests smile everyday with high standards and great attention to detail. Communication is key, you will be required to maintain constant channels of communication with all departments in the hotel.

This role will also require you from time to time to do duty management shifts.

Experience of working as a Reception Manager or within a similar role is essential, along with knowledge of Opera Fidelio.

We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.
  
  

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.