Reception Coordinator St. Catharines

MD Financial Management; St. Catharines; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading financial services company is seeking an Administrative Coordinator to enhance client relationships and manage office systems. The ideal candidate will have strong organizational skills, a diploma in Business Administration, and over three years of relevant experience. Responsibilities include reception duties, data analysis, and regional initiatives coordination. Join a dynamic team committed to fostering a positive work environment.

Qualifications

• Over three years of experience in an administrative or clerical role, preferably in financial services.
• Knowledge of RRSPs, RRIFs, mutual funds, and client services is an asset.

Responsibilities

• Champion a customer-focused culture to deepen client relationships.
• Lead management of facilities operations and liaise with external partners.
• Perform reception duties and manage regional administrative tasks.

Skills

Organizational skills

Communication

Team collaboration

Initiative

Education

Community college diploma in Business Administration

Tools

MS Word

MS PowerPoint

Job description

The provided job description is comprehensive and well-structured, but it can be improved for clarity and conciseness. Here is a refined version:

Job Responsibilities

1. Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
2. Maintain office systems, including network administration, telephone and voicemail programs, reference and product files, branch library, and Product & Procedures manual.
3. Lead management of facilities operations, including delivery and change management of facilities-related changes.
4. Liaise with Facilities for leasehold improvements, lease renewals, and planned moves.
5. Perform reception duties such as answering phones, greeting clients, managing mail and courier services, and booking appointments.
6. Complete regional reporting requests and data analysis.
7. Manage regional administrative tasks, including GIC Maturity Report / Letter Generation, Cash Report Generation, and SOTI.
8. Coordinate regional initiatives like seminars, Client Forums, and Professional Development Days, including logistics.
9. Assist with branch compliance duties, including security checklists and Business Continuity Plan.
10. Participate in regional meetings and special projects.
11. Liaise with external partners such as medical associations and accounting firms for regional projects.
12. Perform other administrative tasks as needed.
13. Understand and consider the Bank’s risk appetite and culture in daily activities and decisions.
14. Ensure effective operations aligned with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, maintaining adequate business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations.

The Must Haves

• Community college diploma in Business Administration or equivalent.
• Over three years of experience in an administrative or clerical role, preferably in financial services.
• Knowledge of RRSPs, RRIFs, mutual funds, and client services is an asset.
• Proficiency in MS Word, MS PowerPoint, and familiarity with current corporate applications.

Ideal Skills and Attributes

• Strong organizational skills.
• Initiative and resourcefulness.
• Effective team collaboration.
• High energy, professionalism, and excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Desire to foster a positive work environment.