Real-Time Drone & Public Safety Deployment Lead

Sustainable World, Inc.; Canada; Hybrid; CAD 74,000 - 119,000; Full time

Job summary

Axon is seeking a seasoned Professional Services deployment expert to lead Dedrone deployments across Canada. You will own post-sale delivery, ensure operational readiness, and coordinate with multiple product ecosystems to deliver a cohesive, real-time awareness solution.

You will train diverse audiences—from drone teams to executive stakeholders—while designing workflows that integrate Dedrone with Axon Evidence and related systems. A strong travel and safety mindset is essential.

Qualifications

• 3+ years in customer-facing roles (Professional Services, Field Engineering, Deployment)
• Experience deploying hardware/software in complex environments
• Understanding of drone systems, airspace management, RF sensing, or UAS programs
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Willingness to travel heavily (60%+), and ability to lift 50 pounds and work in elevated environments
• Ability to train and present to executive, end-user, and technical audiences

Responsibilities

• Serve as the primary technical lead for Dedrone deployments from post-sale through full operational readiness.
• Act as SME across Axon's Real-Time Awareness suite, supporting Fusus, DFR, and integrations.
• Deliver role-based training to customer drone teams and public safety staff.
• Guide customers in creating operational policies and workflows integrating Dedrone with Axon Evidence and other systems.
• Coordinate and manage third-party training and integration vendors.
• Conduct site assessments for hardware placement, RF coverage, and design.
• Build and maintain deployment documentation, SOPs, training plans, and handoffs.
• Provide post-deployment monitoring and escalation with clear success metrics.
• Collaborate cross-functionally with Sales, Product, and Engineering to improve outcomes.
• Capture customer feature requests and bug reports for Product.
• Attend strategic customer meetings to provide technical validation.
• Lead or assist in POCs, including setup, validation, and debriefs.
• Support RFP/RFI responses with technical details and SOW drafting.

Skills

Customer-facing experience

Drone systems knowledge

Public safety familiarity

Technical training/presentation

Willingness to travel

Physical capability (lift 50 lbs)

Tools

IP networking

SNMP

DHCP

Linux CLI

Job description

Axon is seeking a seasoned Professional Services deployment expert to lead Dedrone deployments across Canada. You will own post-sale delivery, ensure operational readiness, and coordinate with multiple product ecosystems to deliver a cohesive, real-time awareness solution.

You will train diverse audiences—from drone teams to executive stakeholders—while designing workflows that integrate Dedrone with Axon Evidence and related systems. A strong travel and safety mindset is essential.