Professional Services Manager - Dedrone

Sustainable World, Inc.; Canada; Hybrid; CAD 74,000 - 119,000; Full time

Job summary

Axon is seeking a seasoned Professional Services deployment expert to lead Dedrone deployments across Canada. You will own post-sale delivery, ensure operational readiness, and coordinate with multiple product ecosystems to deliver a cohesive, real-time awareness solution.

You will train diverse audiences—from drone teams to executive stakeholders—while designing workflows that integrate Dedrone with Axon Evidence and related systems. A strong travel and safety mindset is essential.

Qualifications

• 3+ years in customer-facing roles (Professional Services, Field Engineering, Deployment)
• Experience deploying hardware/software in complex environments
• Understanding of drone systems, airspace management, RF sensing, or UAS programs
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Willingness to travel heavily (60%+), and ability to lift 50 pounds and work in elevated environments
• Ability to train and present to executive, end-user, and technical audiences

Responsibilities

• Serve as the primary technical lead for Dedrone deployments from post-sale through full operational readiness.
• Act as SME across Axon's Real-Time Awareness suite, supporting Fusus, DFR, and integrations.
• Deliver role-based training to customer drone teams and public safety staff.
• Guide customers in creating operational policies and workflows integrating Dedrone with Axon Evidence and other systems.
• Coordinate and manage third-party training and integration vendors.
• Conduct site assessments for hardware placement, RF coverage, and design.
• Build and maintain deployment documentation, SOPs, training plans, and handoffs.
• Provide post-deployment monitoring and escalation with clear success metrics.
• Collaborate cross-functionally with Sales, Product, and Engineering to improve outcomes.
• Capture customer feature requests and bug reports for Product.
• Attend strategic customer meetings to provide technical validation.
• Lead or assist in POCs, including setup, validation, and debriefs.
• Support RFP/RFI responses with technical details and SOW drafting.

Skills

Customer-facing experience

Drone systems knowledge

Public safety familiarity

Technical training/presentation

Willingness to travel

Physical capability (lift 50 lbs)

Tools

IP networking

SNMP

DHCP

Linux CLI

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This role sits at the center of Axon's Real-Time Awareness (RTA) strategy, helping customers bring together drone detection, live video, and real-time intelligence into a unified operational picture. While Dedrone is a core component, you'll support the deployment and adoption of a broader ecosystem that includes Fusus, Drone as First Responder (DFR), and other emerging technologies.

Axon's RTA solutions enable public safety and security teams to detect, track, and respond to incidents as they unfold. Dedrone provides critical airspace awareness and drone detection, which, when integrated with real-time awareness platforms, gives agencies a more complete and actionable view of their environment. This role will directly support our customers ensuring they can make faster, better-informed decisions to protect their communities and critical infrastructure.

What You'll Do

Location: Remotely from Canada

Travel: 60%

Reports to: Director, Professional Services

Direct Reports: 0

• Serve as the primary technical lead for Dedrone deployments, owning delivery from post-sale through full operational readiness. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go‑live enablement.
• Act as a subject matter expert across Axon's Real-Time Awareness (RTA) suite, supporting Fusus, Drone as First Responder (DFR), and related integrations.
• Deliver role‑based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non‑technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body‑worn cameras, and in‑car video systems.
• Coordinate and manage third‑party training and integration vendors, ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement, Radio Frequency (RF) coverage, and overall operational design
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post‑deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
• Collaborate cross‑functionally with Sales, Product, and Engineering to support customer outcomes and continuous improvement
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in Proof of Concepts (POCs), including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

What You Bring

• Minimum of 3 years of experience in customer‑facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Understanding of drone systems, airspace management, RF sensing, or UAS programs (relevant remote pilot certification or equivalent required, or ability to obtain within 3 months)
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies, particularly law enforcement or security operations
• Project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology, safety, and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$74,250-$118,800 CAD

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.