Real Estate Secured Lending (RESL)

Kelly Services; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Metro Vancouver seeks an Operations Officer I for Real Estate Secured Lending. Responsibilities include providing operational support to sales and underwriting teams, reviewing credit documentation, and ensuring compliance. Candidates should have strong communication skills and post-secondary education. Experience in mortgage lending is a plus. The position offers various benefits and a supportive work environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid sick leave

Qualifications

• Excellent communication skills both written and verbal.
• Previous experience in a professional or corporate environment.

Responsibilities

• Provide operational support to the Sales Channel and Credit Underwriting teams.
• Review, update, and analyze credit documentation to ensure compliance.
• Execute multiple-step tasks related to Real Estate Secured Lending products.

Skills

Strong communication skills

Problem-solving abilities

Previous experience in a professional environment

Education

Post-secondary education

Job description

JOB TITLE: Operations Officer I – Real Estate Secured Lending (RESL)

Overview

Responsibilities

• Provide operational support to the Sales Channel and Credit Underwriting teams with a customer-focused approach

• Review, update, and analyze credit documentation to ensure submission quality and regulatory compliance

• Execute multiple-step tasks related to Real Estate Secured Lending products across various systems and applications

• Assist in ensuring documentation meets all legal and credit policy requirements

Must Have

• Previous experience in a professional or corporate environment

• Strong communication skills, both written and verbal

• Proven problem-solving abilities

Nice to Have

• Experience in mortgage lending or related financial services

Disqualifiers

• Mortgage or real estate license (candidates holding these will not be considered)

Education

Post-secondary education required

Key Accountabilities

Customer

• Provide guidance and support to business partners on a broad range of credit products within assigned authorization limits

• Deliver operational and credit processing activities to meet business objectives and Service Level Agreements (SLAs)

• Ensure complete and accurate data input in the origination system, supporting loan documentation preparation

• Reconcile, verify, and process all necessary credit support materials to facilitate customer credit approval

• Respond to business partner or customer inquiries by reviewing credit files and documentation

• Address and escalate issues promptly to ensure efficient problem resolution

• Interpret credit policies, legal requirements, and regulatory guidelines to ensure loan documents comply with standards

• Provide direction and assist the team with complex account administration issues as required

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

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